AWS Cloud Support Analyst IT Ops & Incident Mgmt

Path Infotech Ltd.; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

Path Infotech Ltd. in Singapore is seeking an IT Operations Analyst to improve IT operation processes and documentation, triage issues, logging, tracking, routing and categorizing incidents and service requests, and provide L1 support.

The role also manages the service desk mailbox, prepares monthly reports and reviews User Access Matrix, and communicates operational matters to stakeholders about downtime and new implementations.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a team environment.
• Have experienced in using AWS services.

Responsibilities

• Improve IT Operation business process and documentations.
• Triage of issues, including logging, tracking, routing and categorizing of reported incidents and service requests.
• Support users and provide resolution for L1 issues, including common problem / issue in FAQ, inquiries and essential troubleshooting tasks.
• Managing of the service desk common mailbox.
• Prepare monthly report and support User Access Matrix review.
• Communication of operation matters to stakeholders (e.g. System downtime, New implementations).
• Years of Experience: At least 4 - 5 years' experience in business analysis, system support, development, implementing system and maintaining IT systems.

Skills

Analytical thinking

Problem solving

Communication

Team collaboration

Education

Bachelor's degree in Computer Science, Information Technology, or a related field

Tools

AWS services

Job description

Path Infotech Ltd. in Singapore is seeking an IT Operations Analyst to improve IT operation processes and documentation, triage issues, logging, tracking, routing and categorizing incidents and service requests, and provide L1 support.

The role also manages the service desk mailbox, prepares monthly reports and reviews User Access Matrix, and communicates operational matters to stakeholders about downtime and new implementations.