IT Helpdesk Specialist: 1st Line Support & Monitoring

AlpSoft Technologies Pte Ltd; Singapore; Presencial; SGD 22.000 - 29.000; Jornada completa

Descripción de la vacante

AlpSoft Technologies Pte Ltd in Singapore is hiring for an IT Support role to respond to enquiries, incidents, and alerts across calls, email, webchat, and other channels. You will handle basic troubleshooting and ensure timely updates.

You will monitor security events and system health, perform password resets, log and route cases to higher tiers, and document all transactions in the Service Management System in line with SLA.

Formación

• High school diploma or equivalent.
• Experience / Knowledge in IT support will be a Major plus.
• 12 hours rotating shift.

Responsabilidades

• Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles).
• 1st level troubleshooting of in supported systems i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale.
• Security event monitoring.
• Server and network availability and performance monitoring.
• Password reset and unlock.
• Perform log & route to higher tier or Resolver Team(s).
• Record and manage all transactions/ cases in Service Management System.
• Broadcast notifications to the relevant parties.
• Provide timely status update, follow up on cases escalated until closure within the service level agreement.
• Ensure daily tasks are executed according to the Standard Operation Procedure.

Conocimientos

IT support

Customer service

Shift work

Educación

High school diploma or equivalent

Herramientas

Service Management System

Descripción del empleo

AlpSoft Technologies Pte Ltd in Singapore is hiring for an IT Support role to respond to enquiries, incidents, and alerts across calls, email, webchat, and other channels. You will handle basic troubleshooting and ensure timely updates.

You will monitor security events and system health, perform password resets, log and route cases to higher tiers, and document all transactions in the Service Management System in line with SLA.