Operations Technology Support Specialist

APBA TG Human Resource Pte Ltd; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

APBA TG Human Resource Pte Ltd in Singapore seeks proactive Operations Technology Support Officers to join our team. The role blends IT support, system operations, stakeholder coordination, and practical process improvement to stabilise a case management environment.

You will support system administration, assist in data governance, coordinate with IT and project teams, and help document workflows and user guides.

Qualifications

• Background in IT or data analytics is advantageous.
• Strong communication and presentation skills to explain technical concepts.
• Proven analytical and problem-solving abilities.
• Experience in project coordination or operations support is a plus.

Responsibilities

• Triage and manage incoming user queries and issues for the case management system.
• Ensure timely resolution and escalate complex matters as needed.
• Coordinate with IT and project stakeholders for smooth operations.
• Support system administration, performance monitoring, and documentation updates.
• Assist in gathering requirements, UAT, data migrations, and workflow reviews.
• Identify improvement opportunities and help design practical solutions.

Skills

IT support

System operations

Stakeholder coordination

Process improvement

Administrative support

Data governance

Data management

Project coordination

Communication skills

Analytical thinking

Education

Background in Information Technology, Data Analytics, Business Administration, Office Management, Computer Science, or related fields

Job description

APBA TG Human Resource Pte Ltd in Singapore seeks proactive Operations Technology Support Officers to join our team. The role blends IT support, system operations, stakeholder coordination, and practical process improvement to stabilise a case management environment.

You will support system administration, assist in data governance, coordinate with IT and project teams, and help document workflows and user guides.