Aviation Connectivity Field Engineer – Singapore

Gogo Inc.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Gogo Inc. is seeking a Field Support Engineer in Singapore to provide expert onsite and remote technical support for aviation satellite communications and inflight connectivity systems.

You will troubleshoot complex issues, deliver EIS training, and collaborate with cross-functional teams to ensure reliable customer operations. Ideal candidates have 5+ years in aviation, 4+ years in satellite communications, and strong IP networking knowledge.

Qualifications

• Bachelor's degree in Electrical Engineering, Avionics, Aviation, or equivalent training.
• 5+ years of experience within the aviation industry.
• 4+ years of experience supporting satellite communications, aviation connectivity, or related technologies including L-Band, Ku/Ka-band, VSAT, Inmarsat, Iridium.
• Experience working with IP-based networking technologies including routers, switches, and telephony networks.
• Ability to travel domestically and internationally up to 50% to provide onsite customer support and training.

Responsibilities

• Provide onsite and remote technical support for Gogo Business Aviation and Satcom Direct products and services.
• Troubleshoot complex connectivity and aircraft integration issues to ensure reliable operations.
• Collaborate with Customer Support, Technical Support, Aircraft Application Engineering, and other teams to resolve escalated cases.
• Deliver Entry into Service training to customers and dealers on system operation and capabilities.
• Support software and hardware verification activities including regression testing and validation of corrective actions.
• Maintain accurate case management records for traceability and continuous improvement.
• Collaborate with Sales to conduct customer demonstrations and provide technical expertise during the sales process.

Skills

Aviation industry experience

Satellite communications experience

IP-based networking

Reading wiring diagrams/aircraft schem

Troubleshooting

Education

Bachelor's degree in Electrical Engineering or Avionics

Equivalent military technical training

Tools

L-Band, Ku/Ka-band, VSAT, Inmarsat, Iridium

RF/diagnostic tools

Salesforce

Microsoft Office

Job description

Gogo Inc. is seeking a Field Support Engineer in Singapore to provide expert onsite and remote technical support for aviation satellite communications and inflight connectivity systems.

You will troubleshoot complex issues, deliver EIS training, and collaborate with cross-functional teams to ensure reliable customer operations. Ideal candidates have 5+ years in aviation, 4+ years in satellite communications, and strong IP networking knowledge.