Aviation Connectivity Field Engineer - Singapore
SGP-SD Satcom Direct Pte. Ltd.
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Job summary
SGP-SD Satcom Direct Pte. Ltd. in Singapore is seeking a Field Support Engineer to deliver hands-on technical expertise for aviation connectivity across customers and fleets.
You will troubleshoot complex satellite communications and inflight network issues, provide on-site and remote support, and collaborate with customers, dealers, OEMs, and cross-functional teams to ensure reliable operations. The role emphasizes customer education, deployment support, and documentation.
Qualifications
- Bachelor's degree in Electrical Engineering or Avionics required.
- 5+ years in aviation field support or similar role.
- Experience with satellite communications and inflight connectivity.
- Proficient in IP networks and troubleshooting.
- Willingness to travel up to 50%.
Responsibilities
- Provide onsite and remote technical support for Gogo and Satcom Direct products.
- Troubleshoot connectivity, network, installation, and aircraft integration issues.
- Deliver EIS training to customers and dealers on system operation.
- Support software/hardware verification and regression testing.
- Document root-cause analysis and recommend solutions.
- Maintain accurate case management records.
- Collaborate with Sales to provide technical demos.
- Identify improvements to support processes and customer satisfaction.
Skills
Education
Job description
SGP-SD Satcom Direct Pte. Ltd. in Singapore is seeking a Field Support Engineer to deliver hands-on technical expertise for aviation connectivity across customers and fleets.
You will troubleshoot complex satellite communications and inflight network issues, provide on-site and remote support, and collaborate with customers, dealers, OEMs, and cross-functional teams to ensure reliable operations. The role emphasizes customer education, deployment support, and documentation.
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