Field Service Engineer, Singapore

Gogo-Business-Aviation; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Gogo-Business-Aviation in Singapore seeks a Field Support Engineer to deliver hands-on technical expertise for aviation satellite connectivity. The role includes on-site and remote support, troubleshooting, and training to ensure reliable operations for customers and dealers across the region.

You will work with sales, engineering, and support teams to resolve complex issues, perform verification activities, and contribute to continuous improvement of documentation and service quality.

Qualifications

• Bachelor's degree or equivalent in a technical field and hands-on aviation experience.
• Ability to read wiring diagrams, installation manuals, and aircraft schematics.
• Strong diagnostic and communication skills for customer-facing support.

Responsibilities

• Provide onsite and remote technical support for Gogo Business Aviation products and services.
• Troubleshoot connectivity and installation issues to ensure reliable operations.
• Deliver EIS training and support materials to customers and dealers.
• Collaborate with cross-functional teams to resolve escalated cases and improve processes.

Skills

Troubleshooting

Analytical thinking

Customer communication

On-site support

Network knowledge

Education

Bachelor's degree in Electrical Engineering, Avionics, Aviation or related discipline

Tools

VSAT equipment

Satellite communication equipment

RF testing tools

Job description

Field Support Engineer, SingaporeBring aviation connectivity to life by delivering hands-on technical expertise that keeps aircraft, operators, and passengers connected around the world.At Gogo, we're transforming how people connect in the sky. Our connectivity solutions power communications, productivity, and operational efficiency for business aviation customers worldwide. The Field Support Engineering team plays a critical role in ensuring those solutions perform reliably throughout every stage of the customer journey.As our Field Support Engineer, Singapore , you'll provide expert technical support, troubleshooting, training, and customer education for aviation satellite communications and inflight connectivity systems. You'll work closely with customers, dealers, OEMs, Sales, and cross-functional teams to drive successful deployments, resolve complex technical issues, and deliver exceptional customer experiences.If you're someone who enjoys solving technical challenges, building trusted customer relationships, and thrives in a fast-paced aviation environment, we'd love to meet you.What You'll DoProvide onsite and remote technical support for Gogo Business Aviation and Satcom Direct products, services, and network performanceTroubleshoot complex connectivity, network, installation, and aircraft integration issues to ensure reliable customer operationsPartner with Customer Support, Technical Support, Aircraft Application Engineering, and other teams to resolve escalated technical cases efficientlyDeliver Entry into Service (EIS) training to customers and dealers on system operation, service capabilities, and hardware functionalitySupport software and hardware verification activities, including regression testing and validation of corrective actionsConduct root cause investigations, document findings, and recommend solutions to improve product performance and customer support outcomesAssist in the development and review of technical documentation, including installation guides, user manuals, and support materialsMaintain accurate case management records to ensure traceability, effective issue resolution, and continuous improvementCollaborate with Sales teams to conduct customer demonstrations and provide technical expertise throughout the sales processIdentify opportunities to improve support processes, service quality, and customer satisfactionWhat You'll BringBachelor's degree in Electrical Engineering, Avionics, Aviation, a related technical discipline, or equivalent military technical training5+ years of experience within the aviation industry4+ years of experience supporting satellite communications, aviation connectivity, telecommunications, internet services, or related technologies including L-Band, Ku/Ka-band, VSAT, Inmarsat, and Iridium technologiesExperience working with IP-based networking technologies, including routers, switches, and telephony networksKnowledge of VHF communication systems and data transmission technologiesAbility to read and interpret wiring diagrams, installation manuals, technical documentation, and aircraft schematicsStrong troubleshooting, analytical, and problem-solving skills with the ability to manage complex technical issuesAbility to travel domestically and internationally up to 50% to provide onsite customer support and trainingMust be located within a commutable distance of Singapore and be authorized to work and reside in the countryEven Better If You HaveYou don't need to check every box below. If you bring experience in some of these areas, we'd especially like to hear from you:EASA B2 Aircraft Maintenance LicenseCisco CCNA, Network+, or similar networking certificationExperience using Microsoft Office applications and CRM platforms, preferably SalesforceAeroIT certification or willingness to obtain certification within 90 days of hireExperience supporting satellite-based connectivity solutions and network troubleshootingExperience using RF, satellite, and network diagnostic tools and equipmentPrevious field service engineering experience supporting aviation connectivity productsKnowledge of aircraft installation practices and aviation maintenance environmentsStrong customer-facing communication and relationship management skillsAbility to work independently in remote locations while managing multiple prioritiesExperience within aviation, aerospace, satellite communications, telecommunications, or related industriesWhy Gogo?At Gogo, we're transforming how people connect in the sky.Our teams build and support technology that powers connectivity aboard business aircraft around the world. That means the work you do here has a destination beyond a screen, spreadsheet, or meeting; it becomes part of an experience happening thousands of feet above the ground.You'll work alongside people who know their craft, challenge ideas, solve difficult problems, and care about building what comes next.Ready to help shape the future of connected aviation? Come aboard.Additional InformationBase Pay :Based on experience and responsibilities.Target Annual Short-Term Incentive :Bonus Plan at 5% (% of Annualized Base Pay)Eligible for Incentive Stock Program :NoBenefits :Gogo offers competitive benefits that can fit each employee’s needs. Visit the Careers page on our website for more information at www.gogoair.com/careers .- - -Gogo is committed to equal opportunity. Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.