Automotive Service Experience Advisor

CYCLE & CARRIAGE INDUSTRIES PTE. LIMITED; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading automotive service provider in Singapore is seeking a dedicated Adviser- Customer Service to join their customer service team. The ideal candidate should have at least 2 years of customer service experience, preferably in the automotive industry, and possess excellent communication skills to effectively interact with clients. This role emphasizes building sustainable customer relationships and ensuring high levels of customer happiness.

Qualifications

• At least 2 years of customer service experience, preferably in the automotive industry.
• Strong inclination to achieve customer satisfaction.
• Enjoys interacting with multiple stakeholders.

Responsibilities

• Attend to customers’ requests for bookings, enquiries and complaints.
• Communicate service or repair needs to customers.
• Build sustainable relationships with customers.
• Follow up on pending jobs to ensure completion timelines.
• Provide accurate information to handle customer requirements.

Skills

Excellent communication skills

Customer service orientation

Problem-solving abilities

Education

GCE ‘O’ Levels / NITEC in Automotive Technology

Job description

A leading automotive service provider in Singapore is seeking a dedicated Adviser- Customer Service to join their customer service team. The ideal candidate should have at least 2 years of customer service experience, preferably in the automotive industry, and possess excellent communication skills to effectively interact with clients. This role emphasizes building sustainable customer relationships and ensuring high levels of customer happiness.