Automotive Service Advisor: Customer-First Care & Repairs

AUTOCLINIC PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

AUTOCLINIC PTE. LTD. is seeking a customer-focused Automotive Workshop Service Advisor to be the primary contact for customers, coordinating service from intake to vehicle return, and ensuring a smooth repair or maintenance process.

You will greet customers, collect information, schedule appointments, explain repairs and costs, liaise with technicians, and handle invoicing while maintaining records. A valid driver's license and at least two years' experience are required.

Qualifications

• Min 2 years experience as a Service Advisor or in automotive customer service.
• Knowledge of automotive systems and components.
• Excellent communication and interpersonal skills.
• Valid driver’s license.

Responsibilities

• Greet customers and assess service needs, provide guidance and recommendations.
• Schedule and coordinate service appointments, ensuring efficient use of workshop resources.
• Consult with customers to gather information about vehicle issues and concerns.
• Conduct vehicle inspections and diagnose mechanical and electrical problems.
• Provide explanations of recommended repairs or maintenance, including cost estimates.
• Communicate with technicians to ensure a clear understanding of required work.
• Monitor progress of repairs and inform customers of changes or delays.
• Assist customers with additional service requests (loaners, shuttle) when available.
• Process invoices and handle payment transactions accurately.
• Maintain records of customer interactions, service history and repairs performed.
• Handle customer complaints with empathy and resolution focus.
• Stay updated on automotive trends, tech advancements, and manufacturer guidelines.

Skills

Customer service

Communication skills

Interpersonal skills

Problem-solving

Time management

Organizational skills

Computer skills

Education

High school diploma

Automotive certifications

Job description

AUTOCLINIC PTE. LTD. is seeking a customer-focused Automotive Workshop Service Advisor to be the primary contact for customers, coordinating service from intake to vehicle return, and ensuring a smooth repair or maintenance process.

You will greet customers, collect information, schedule appointments, explain repairs and costs, liaise with technicians, and handle invoicing while maintaining records. A valid driver's license and at least two years' experience are required.