Vehicle Service Concierge & Advisor

ACTIVE MANPOWER RESOURCES PTE. LTD.; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

ACTIVE MANPOWER RESOURCES PTE. LTD. is looking for a customer-facing service advisor to greet car owners, document symptoms, and liaise with mechanics to identify problems. You will prepare quotes for parts and labor, set realistic pickup times, and schedule service appointments.

The role requires good communication, strong interpersonal skills, and basic knowledge of car mechanics. You will explain work done, process payments, and handle customer feedback, aiming for smooth, friendly service.

Qualifications

• Greet customers, listen to vehicle symptoms, and document them clearly.
• Explain repair options and cost estimates to customers.
• Familiarity with workshop software and basic office tools.

Responsibilities

• Greet car owners, listen to issues, and document symptoms accurately.
• Consult with mechanics to identify problems and translate terms for customers.
• Prepare written price quotes for parts and labor and set pickup times.
• Schedule service appointments and order necessary parts.
• Track repair progress and inform customers of status.
• Explain completed work, process payments, and handle feedback or complaints.
• Maintain knowledge of basic car mechanics and routine maintenance.
• Communicate clearly and resolve conflicts with customers as needed.

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Conflict resolution

Tech literacy

Tools

Scheduling software

Office tools

Job description

ACTIVE MANPOWER RESOURCES PTE. LTD. is looking for a customer-facing service advisor to greet car owners, document symptoms, and liaise with mechanics to identify problems. You will prepare quotes for parts and labor, set realistic pickup times, and schedule service appointments.

The role requires good communication, strong interpersonal skills, and basic knowledge of car mechanics. You will explain work done, process payments, and handle customer feedback, aiming for smooth, friendly service.