Automotive Service Advisor: Elevate Customer Care & Repairs

LIGHTVERSE PTE. LTD.; Singapore; On-site; SGD 39,000 - 56,000; Full time

Job summary

LIGHTVERSE PTE. LTD. in Singapore is seeking a Service Advisor (Automotive) to greet customers, understand vehicle service needs, and accurately document recommended services with clear benefits.

You will provide transparent estimates, update customers on repair status, and communicate between customers and technicians to ensure timely, quality service. A minimum NITEC with 2 years in automotive is required; MS Excel skills and a team oriented, detail‑driven mindset are essential.

Qualifications

• Minimum NITEC in related course with at least 2 years of relevant automotive experience.
• Equivalent professional certifications with relevant experience are welcomed.
• Computer literate and proficient in Microsoft Office, particularly MS Excel.
• Able to communicate effectively.
• Detail-oriented with strong organisational and time management skills.
• Able to learn new tasks and skills quickly.
• Flexible, friendly, helpful nature & team player.

Responsibilities

• Deliver excellent customer care and warmly welcome customers.
• Accurately document and explain recommended services and benefits.
• Provide transparent estimates on repair costs and timelines.
• Proactively follow up with customers and update on vehicle status.
• Resolve customer complaints promptly to maintain satisfaction.
• Perform vehicle inspections to identify maintenance or repairs.
• Act as liaison between customers and technicians for clear communication.
• Promote service and value-add offers to drive revenue.
• Build and maintain long-term relationships for repeat business.

Skills

Customer service

Communication

Problem solving

Time management

Team player

Attention to detail

Education

NITEC certificate

Tools

MS Excel

MS Office

Job description

LIGHTVERSE PTE. LTD. in Singapore is seeking a Service Advisor (Automotive) to greet customers, understand vehicle service needs, and accurately document recommended services with clear benefits.

You will provide transparent estimates, update customers on repair status, and communicate between customers and technicians to ensure timely, quality service. A minimum NITEC with 2 years in automotive is required; MS Excel skills and a team oriented, detail‑driven mindset are essential.