Automation-Savvy Operations & Billing Analyst

CROWN WORLDWIDE SINGAPORE; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

Crown Worldwide Singapore is seeking a Business Operations Analyst to ensure accurate, prompt, and consistent operational and financial administration. You will manage job and file setup, billing preparation, costing entries, supplier reconciliations, and data quality checks across company systems.

The role requires strong numerical discipline, fast data-entry skills, and a drive to automate repetitive processes using Microsoft Copilot and Power Automate.

Qualifications

• 3–5 years of relevant experience in business operations, billing, finance support, accounts, shared services, logistics administration, or a similar transaction-processing environment.
• Diploma or Degree in Accounting, Finance, Business, Operations, Supply Chain, Analytics, or a related discipline.
• Hands-on experience with billing, costing, invoice checking, supplier statement reconciliation, or transactional data validation.
• Experience using an ERP, finance, logistics, relocation, CRM, or operational management system.
• Good working knowledge of Microsoft Excel, including lookups, filters, sorting, conditional formatting, and basic data reconciliation.
• Professional written and spoken English.

Responsibilities

• Create and maintain customer, job, project, and operational files in company systems within agreed service levels.
• Enter and update job details, instructions, references, supporting documents, and status information accurately.
• Check that mandatory fields, approvals, and documentation are complete before progressing transactions.
• Maintain orderly electronic records that are easy to retrieve and suitable for audit review.
• Prepare billing information and supporting documentation for invoicing.
• Add approved costing line items, supplier charges, disbursements, and other operational expenses to the correct job or cost centre.
• Check rates, quantities, tax treatment, currencies, references, and supporting documents before submission.
• Follow up with operations, finance, procurement, and suppliers to resolve missing or disputed items.
• Support timely month-end billing, cost accrual, and job closure activities.
• Reconcile transactions recorded in company systems against supplier statements, invoices, job records, and supporting schedules.
• Identify duplicate, missing, incorrectly allocated, or unusual charges and coordinate corrective action.
• Perform regular quality checks to confirm that operational and financial records are complete, accurate, and auditable.
• Maintain clear reconciliation records and an exception log until all differences are resolved.
• Escalate material discrepancies, control failures, or recurring errors promptly.
• Prepare routine reports covering billing status, unallocated costs, outstanding reconciliations, open exceptions, and data quality.
• Support operational and finance teams with accurate system information and transaction follow-up.
• Assist management with ad hoc analysis, audit queries, and month-end reporting requirements.
• Monitor assigned workflows and highlight delays, bottlenecks, and recurring root causes.
• Document current processes and identify repetitive, manual, or error-prone activities suitable for simplification or automation.
• Build practical knowledge of Microsoft Copilot and Power Automate through structured self-learning and supervised application.
• Support the testing and rollout of simple workflows, notifications, approvals, data checks, and productivity improvements.
• Maintain process notes and user guides and share improved working practices with colleagues.
• Ensure any automation follows company approval, information-security, access-control, and data-governance requirements.

Skills

Typing

Data entry

Analytical thinking

Ownership

Organisation

Communication

Education

Diploma or Degree in Accounting/Finance/Business/Operations/Supply Chain/Analytics

Tools

Excel

ERP systems

CRM

Job description

Crown Worldwide Singapore is seeking a Business Operations Analyst to ensure accurate, prompt, and consistent operational and financial administration. You will manage job and file setup, billing preparation, costing entries, supplier reconciliations, and data quality checks across company systems.

The role requires strong numerical discipline, fast data-entry skills, and a drive to automate repetitive processes using Microsoft Copilot and Power Automate.