Automation-Driven Operations & Billing Analyst

CROWN WORLDWIDE PTE LTD; Singapore; On-site; SGD 61,000 - 100,000; Full time

Job summary

CROWN WORLDWIDE PTE LTD is seeking a Business Operations Analyst to ensure accurate, prompt financial administration, covering job/files, billing, costing, and supplier reconciliations. The role emphasizes data quality, audit readiness, and cross-system consistency.

Strong numeric discipline and fast data-entry are essential, with a drive to improve repetitive processes using Microsoft 365 tools, Copilot, and Power Automate. English fluency is required.

Qualifications

• 3-5 years of relevant experience in business operations, billing, finance support or related fields.
• Diploma or Degree in Accounting, Finance, Business, Operations, Supply Chain, Analytics, or related discipline.
• Hands-on experience with billing, costing, invoice checking, supplier statement reconciliation, or transactional data validation.
• Experience using an ERP, finance, logistics, relocation, CRM, or operational management system.
• Good working knowledge of Microsoft Excel, including lookups, filters, sorting, conditional formatting, and basic data reconciliation.
• Professional written and spoken English.

Responsibilities

• Create and maintain customer, job, project, and operational files in company systems within agreed service levels.
• Enter and update job details, instructions, references, supporting documents, and status information accurately.
• Check that mandatory fields, approvals, and documentation are complete before progressing transactions.
• Maintain orderly electronic records that are easy to retrieve and suitable for audit review.
• Prepare billing information and supporting documentation for invoicing.
• Add approved costing lineitems, supplier charges, disbursements, and other operational expenses to the correct job or cost centre.
• Check rates, quantities, tax treatment, currencies, references, and supporting documents before submission.
• Follow up with operations, finance, procurement, and suppliers to resolve missing or disputed items.
• Support timely month-end billing, cost accrual, and job closure activities.
• Reconcile transactions recorded in company systems against supplier statements, invoices, job records, and supporting schedules.
• Identify duplicate, missing, incorrectly allocated, or unusual charges and coordinate corrective action.
• Perform regular quality checks to confirm that records are complete, accurate, and auditable.
• Maintain clear reconciliation records and an exception log until differences are resolved.
• Escalate material discrepancies, control failures, or recurring errors promptly.
• Prepare routine reports covering billing status, unallocated costs, outstanding reconciliations, open exceptions, and data quality.
• Support operational and finance teams with accurate system information and transaction follow-up.
• Assist management with ad hoc analysis, audit queries, and month-end reporting requirements.
• Monitor workflows and highlight delays, bottlenecks, and recurring root causes.
• Document current processes and identify repetitive, manual, or error-prone activities for automation.
• Build knowledge of Copilot and Power Automate through self-learning.
• Support testing and rollout of simple workflows, notifications, approvals, data checks, and productivity improvements.
• Maintain process notes and user guides and share improved practices with colleagues.
• Ensure automation follows approvals, information security, access-control, and data-governance requirements.

Skills

Accuracy & attention to detail

Systems aptitude

Data entry speed

Analytical thinking

Ownership & accountability

Organization & prioritization

Communication

Automation curiosity

Education

Diploma or Degree in Accounting/Finance/Business/Operations/Supply Chain/Analytics

Tools

Power Automate

Copilot

Power Query

Power BI

SharePoint Lists

Job description

CROWN WORLDWIDE PTE LTD is seeking a Business Operations Analyst to ensure accurate, prompt financial administration, covering job/files, billing, costing, and supplier reconciliations. The role emphasizes data quality, audit readiness, and cross-system consistency.

Strong numeric discipline and fast data-entry are essential, with a drive to improve repetitive processes using Microsoft 365 tools, Copilot, and Power Automate. English fluency is required.