Auto Service Experience Lead

KENT AUTO SERVICES; Singapore; On-site; SGD 27,000 - 47,000; Full time

Job summary

KENT AUTO SERVICES in Singapore is seeking an organized service advisor to greet customers, schedule service appointments, and document concerns. You will write job orders and describe problems, and explain repair times and costs to customers, while inspecting mechanics' work.

The role requires multitasking, self-starting work ethic, attention to detail, and a positive can-do attitude, with the ability to cover colleagues' duties and ensure timely closure of each job card.

Qualifications

• Candidates must multitask and meet deadlines.
• Self-starter who can work independently.
• Fast and meticulous with attention to detail.
• Positive attitude and can-do mindset.

Responsibilities

• Greet customers and schedule service appointments.
• Document customer concerns and comments.
• Write job orders and describe problems and repairs.
• Explain and estimate repair times and costs to customers.
• Handle customer complaints.
• Inspect work completed by mechanics.
• Follow up on job orders to meet estimated completion times.
• Cover duties of colleagues when required.
• Close job cards in a timely manner.

Skills

Multitasking

Deadline discipline

Self-starter

Independent work

Prioritization

Attention to detail

Positive attitude

Job description

KENT AUTO SERVICES in Singapore is seeking an organized service advisor to greet customers, schedule service appointments, and document concerns. You will write job orders and describe problems, and explain repair times and costs to customers, while inspecting mechanics' work.

The role requires multitasking, self-starting work ethic, attention to detail, and a positive can-do attitude, with the ability to cover colleagues' duties and ensure timely closure of each job card.