Associate Service Engineer - LCYL

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 24,000 - 29,000; Full time

Benefits offered by this job

Shift allowance

Attendance allowance

Job summary

The Associate Service Engineer role at The Supreme HR Advisory Pte. Ltd. requires hands-on maintenance of Milestone XProtect VMS and related IT systems in our Changi/Loyang site. You will ensure uptime, handle on-site incidents, and complete daily maintenance reports.

Ideal candidates hold IT diplomas, can work a 12-hour rotating shift, and are comfortable with Windows servers, LANs, VLANs, and MS Office. Security clearance (G50) is required to start.

Qualifications

• Diploma/Nitec in IT or related field required.
• Able to work 12-hour rotating shifts.
• Proficient in MS Office.
• Basic knowledge of Milestone VMS and Windows servers.
• Familiar with LAN, switches, and VLANs.
• Able to obtain G50 security clearance.

Responsibilities

• Perform technical maintenance and troubleshooting activities for the Video Management System (VMS), specifically with Milestone XProtect, ensuring optimal system functionality.
• Maintain critical systems to ensure service uptime and meet operational performance targets.
• Respond promptly to onsite operational incidents, ensuring resolution with established SLAs.
• Perform all duties safely and in accordance with procedures, policies, and EH&S rules.
• Identify, report and address work discrepancies, defects and inconsistencies.
• Generate and submit daily maintenance reports.
• Perform basic system and network troubleshooting.
• Any other tasks as directed by supervision or Management.

Skills

Milestone XProtect

Windows Server

VLANs

Switch configuration

MS Office

Education

Diploma/Nitec in IT

Tools

Milestone XProtect

Windows Server

LAN & VLANs

Job description

Associate Service Engineer

4 days, 12 hours rotating shift from 8-8

Salary: Basic $2400 + Shift allowance & attendance allowance

Location: Changi / Loyang

Job scope:

• Perform technical maintenance and troubleshooting activities for the Video Management System (VMS), specifically with Milestone XProtect, ensuring optimal system functionality
• Maintain critical systems to ensure service uptime and meet operational performance targets
• Respond promptly to all onsite operational incidents, ensuring resolution with established SLAs
• Performs all duties in a safe and orderly manner, without interruptions to production, and in accordance with approved procedures, Company policies and comply with all environmental, health and safety rules.
• Identify, report and address work discrepancies, defects and inconsistencies
• Generate and submit daily maintenance reports
• Perform basic system and network troubleshooting
• Any other tasks and duties as directed by the supervisory personnel or Management.

Requirements:

• Diploma/Nitec graduates in Information Technology (IT) or related qualifications are welcome to apply.
• Must be able to work in a 12-hour rotating shift work schedule.
• Experience in Microsoft Office productivity software.
• Basic Knowledge on Window servers and Milestone VMS system troubleshooting
• Basic Knowledge on Local Area Networking, switch configuration and VLANs.
• Able to clear security clearance G50