Associate Service Engineer

The Supreme HR Advisory Pte Ltd; Singapore; On-site; SGD 36,000 - 45,000; Full time

Job summary

The Supreme HR Advisory Pte Ltd is seeking a technically skilled technician to perform maintenance and troubleshooting for Milestone XProtect VMS on-site in Singapore. The role requires handling 12-hour rotating shifts and ensuring uptime of critical systems.

Ideal candidates will have an IT diploma, basic Windows server and network knowledge, and proficiency with MS Office. On-site work in Changi/Loyang with adherence to safety and project procedures is essential.

Qualifications

• ,

Responsibilities

• Perform maintenance and troubleshooting for the Video Management System (Milestone XProtect).
• Maintain critical systems to meet uptime and performance targets.
• Respond promptly to onsite incidents and resolve per SLAs.
• Follow safety and company procedures; avoid production interruptions.
• Identify, report and address discrepancies and defects.
• Generate and submit daily maintenance reports.
• Perform basic system and network troubleshooting.

Skills

Windows troubleshooting

Milestone VMS knowledge

Networking basics

MS Office proficiency

Education

Diploma/Nitec in IT or related

Tools

Milestone XProtect

Windows Server

Job description

4 days, 12 hours rotating shift from 8-8

Salary: Basic $2400 + Shift allowance & attendance allowance

Location: Changi / Loyang

Job scope:

• Perform technical maintenance and troubleshooting activities for the Video Management System (VMS), specifically with Milestone XProtect, ensuring optimal system functionality
• Maintain critical systems to ensure service uptime and meet operational performance targets
• Respond promptly to all onsite operational incidents, ensuring resolution with established SLAs
• Performs all duties in a safe and orderly manner, without interruptions to production, and in accordance with approved procedures, Company policies and comply with all environmental, health and safety rules.
• Identify, report and address work discrepancies, defects and inconsistencies
• Generate and submit daily maintenance reports
• Perform basic system and network troubleshooting
• Any other tasks and duties as directed by the supervisory personnel or Management .

Requirements:

• Diploma/Nitec graduates in Information Technology (IT) or related qualifications are welcome to apply.
• Must be able to work in a 12-hour rotating shift work schedule.
• Experience in Microsoft Office productivity software.
• Basic Knowledge on Window servers and Milestone VMS system troubleshooting
• Basic Knowledge on Local Area Networking, switch configuration and VLANs.

Applicants must be able to clear the Security clearance required for the project.