Lead Consultant - Client Services, Health & Benefits

Willis Towers Watson; Singapore; On-site; SGD 70,000 - 110,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Willis Towers Watson in Singapore is seeking a seasoned Health & Benefits consultant to manage client relationships and lead project delivery across health and benefits programs.

The role requires strong communication, vendor management, and deep knowledge of local employee benefits, with a focus on compliant, cost-effective plan design and benchmarking. You will interact with HR teams and client stakeholders to influence outcomes.

Qualifications

• Minimum of 5 years experience in Health & Benefits consulting or broker role, or from a C&B function in industry.
• BCP, ComGI, PGI, HI, M5, M9 and M9A papers (M9A preferred).
• Excellent ability to communicate effectively with a strong focus on customer service.
• Good oral and written communication skills.
• Deep knowledge of the Singapore vendor marketplace.
• Technical proficiency in Singaporean employee benefits.
• Broad understanding of compliance issues related to local legislation.
• Proficiency in Microsoft Office (Excel and Word).
• Proficiency in English language.
• Client focus.

Responsibilities

• Responsible for managing customer relationships in the area of health & benefits.
• Define the scope of the methodology and proposal preparation and consulting contracts.
• Project management of clients, guaranteeing delivery on time, within budget and with high quality.
• Manage H&B vendor renewals and negotiations.
• Design efficient plan designs and funding arrangements that fit client’s need.
• Demonstrate proficient writing, oral presentation skills in client reports, recommendations, and presentations.
• Provide claims analysis reports, including loss ratio, frequency of use, member profile, etc.
• Provide annual benchmarking comparison relating to H&B clients.
• Internal system updates relate to benefits matters.
• Analysis about the advantages and disadvantages of the plan funding model (insured or self-insured); development of performance indicators for monitoring results.
• Legislative updates: communicate to HR any changes in local laws related to group life insurance, medical and dental benefits; and potential direct and/or indirect impacts on the company's current benefits programs.

Skills

Customer service

Communication

Excel

Word

Client focus

Influence and selling

Collaboration

Thought leadership

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Description

The Role

• Responsibleformanagingcustomerrelationshipsintheareaofhealth&benefits

• Definethescopeofthemethodologyandproposalpreparationandconsultingcontracts.

• Projectmanagementofclients,guaranteeingdeliveryontime,withinbudgetandwithhigh quality

• ManageH&Bvendorrenewalsandnegotiations

• Designefficientplandesignsandfundingarrangementsthatfitclient'sneed.

• Demonstrateproficientwriting,oralpresentationskillsinclientreports,recommendations, and presentations

• Provideclaimsanalysisreports,includinglossratio,frequencyoftheuse,member profile, etc.

• ProvideannualbenchmarkingcomparisonrelatingtoH&Bclients

• Internalsystemupdatesrelatetobenefitsmatters

• Analysisabouttheadvantagesanddisadvantagesoftheplanfundingmodel(insuredor self-insured); development of performance indicators for monitoring results
• Legislative updates: communicate Human Resources team any changes in locallaws relatedtogrouplifeinsurance,medicalanddentalbenefits;andpotentialdirectand/or indirect impacts on the company's current benefits programs

Qualifications

The Requirements

• Minimumof5yearsexperienceinaHealth& Benefitsconsultingorbrokeragerole,or from a C&B function in industry.

• Meetrequirementsofthefollowingincluding:BCP, ComGI, PGI, HI, M5, M9 and M9A papers (M9A is preferred but not mandatory)

• Excellentabilitytocommunicateeffectivelywithastrongfocusoncustomerservice

• Goodoralandwrittencommunicationskills

• DeepknowledgeoftheSingaporevendormarketplace

• TechnicalproficiencyinSingaporeanemployeebenefits

• Broadunderstandingofcomplianceissuesrelatedtolocallegislation

• ProficiencyinMicrosoftOffice(especiallyExcelandWord);

• ProficiencyinEnglishlanguage

• ClientFocus

• InfluenceandSelling

• ResultsFocus

• Collaboration

• ThoughtLeadershipandInnovation

Equal Opportunity Employer