Health & Benefits Program Lead (Client Advisory)

WTW; Singapore; Hybrid; SGD 100,000 - 150,000; Full time

Benefits offered by this job

Flexible working

Job summary

Willis Towers Watson in Singapore seeks a Health & Benefits Consultant to manage client relationships and design compelling employee benefits programmes. You will lead program design, funding arrangements, and day-to-day client service while driving profitability and retention.

Strong communication and deep knowledge of the Singapore vendor market are essential. The role requires 3–5 years in health & benefits consulting or brokerage, with relevant SCI certificates preferred.

Qualifications

• 3–5 years’ experience in health & benefits consulting or brokerage.
• SCI Certificates preferred: M5, M9, HI, ComGI, BCP, PGI.
• Excellent ability to communicate with a strong customer service focus.
• Strong oral and written communication skills.
• Deep knowledge of the Singapore vendor marketplace.
• Proficiency in Singaporean employee benefits.
• Broad understanding of compliance with local legislation.
• Proficiency in Excel and Word.

Responsibilities

• Manage customer relationships in health & benefits.
• Design and implement effective employee benefits programmes and day-to-day client service.
• Ensure profitability of clients and negotiate fees/commissions.
• Actively cross-sell to existing clients.
• Maintain retention and compliance per Willis Towers Watson standards.
• Overall management of benefits programs for assigned clients.
• Account management, program design, and funding arrangements.
• Provide claims analysis reports with loss ratios and usage.
• Communicate regulatory changes to HR teams and impact on benefits.
• Stakeholder management for excellent client service delivery.

Skills

Client Focus

Influence and Selling

Results Focus

Collaboration

Thought Leadership and Innovation

Education

SCI Certificates (M5, M9, HI, ComGI, BCP, PGI)

Tools

Microsoft Office (Excel & Word)

Job description

Willis Towers Watson in Singapore seeks a Health & Benefits Consultant to manage client relationships and design compelling employee benefits programmes. You will lead program design, funding arrangements, and day-to-day client service while driving profitability and retention.

Strong communication and deep knowledge of the Singapore vendor market are essential. The role requires 3–5 years in health & benefits consulting or brokerage, with relevant SCI certificates preferred.