Associate Executive

Institute of Mental Health; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading mental health organization in Singapore is seeking a temporary staff member for their Accounts Receivable team. The role involves reaching out to patients regarding outstanding bills, providing guidance on payment options, and supporting related administrative tasks. Candidates should possess good communication skills, be patient, and ideally have experience in accounts receivable or customer service. This position may convert to a permanent role based on performance.

Qualifications

• Experience in accounts receivable or customer service is an advantage.
• Comfortable speaking with patients in person.

Responsibilities

• Liaise with patients on their outstanding bills in a professional manner.
• Work with Medical Social Workers to refer patients needing financial help.
• Track follow-ups and maintain simple records.

Skills

Good communication skills

Patience in handling sensitive conversations

Ability to work independently

Education

Diploma holder with knowledge about account receivables

Tools

Proficient in Microsoft Office applications

Job description

Department

Business Office

Job Description

We’re looking for a temporary staff to support our Accounts Receivable (AR) work. (with possible convertible to permanent if performance and fit are good) The role involves stationing in our clinic, reaching out to patients with outstanding bills, understanding their situations, and guiding them towards suitable payment or financial assistance options.

Job Responsibilities

• Liaise with patients on their outstanding bills in a professional and empathetic manner.
• Work with Medical Social Workers (MSW) to refer patients who may need financial help.
• Track follow-ups, maintain simple records, and update status in the system.
• Coordinate with front counter staff and 1FSS colleagues where necessary.
• Support any other AR-related administrative tasks as assigned.

Requirements

• Good communication skills and patience in handling sensitive conversations.
• Comfortable speaking with patients in person.
• Able to work independently and follow up diligently.
• Experience in AR, customer service, or healthcare setting is an advantage.

Educational and Professional Requirements

• Diploma holder with knowledge about account receivables.
• Proficient in Microsoft Office applications.

About IMH

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000- bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHGAHPL Residency Programme and collaborations with local academic institutions.