Associate Network Engineer - KTLO (Infra Operation)

Synapxe; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

Synapxe is looking for an infrastructure-focused professional to design, implement, and maintain robust IT infrastructure in Singapore. The role involves leading design installations, migrations and integrations, ensuring smooth handovers, and supporting ongoing operations across monitoring, diagnostics, and troubleshooting activities.

The candidate will contribute to performance tuning, capacity planning, and incident response, while coordinating with vendors to meet SLAs and deliver reliable

Responsibilities

• Support problem/issue identification and resolution
• Escalate problems/issues
• Support simulation of user problems to resolve operating difficulties
• Diagnose problem source through discussions with users
• Recommend system modifications to reduce user problems
• Support planned maintenance events, system backup processes and disaster recovery drills
• Support implementation of preventive solutions
• Manage vendors & external parties to ensure deliveries & SLA

Job description

Support infrastructure design and implementation

• Support technical system analysis to determine the extent to which solutions perform “as required” to ensure that future solutions meet anticipated demand
• Support the design and implementation of infrastructure solutions that adhere to current architecture standards
• Lead the design installations, system migration and integration
• Lead the testing and handover of implemented infrastructure solution

Support infrastructure operations

• Support delivery of optimal infrastructure operations
• Create documents on administration, installation, configuration and troubleshooting
• Apply diagnostic tools to perform technical analysis of complex software, hardware and infrastructure equipment
• Support the development of report on infrastructure capabilities and limitations

Maintain infrastructure

• Perform activities related to ongoing maintenance of network nfrastructure
• Assist with the implementation of agreed infrastructure changes and maintenance routines
• Develop report on performance and availability of infrastructure systems by review of service uptime, utilization, throughput etc.

Optimize infrastructure performance

• Perform ongoing tuning and optimization of network infrastructure hardware and software components such as updates and upgrades
• Participate in infrastructure development activities
• Assist with infrastructure testing and implementation
• Gather performance and data usage statistics for capacity planning and reporting
• Assist with piloting of new tools, technologies, and/or processes

Resolve incidents

• Support problem/issue identification and resolution
• Escalate problems/issues
• Support simulation of user problems to resolve operating difficulties
• Diagnose problem source through discussions with users
• Recommend system modifications to reduce user problems
• Support planned maintenance events, system backup processes and disaster recovery drills
• Support implementation of preventive solutions

Vendor management

• Manage vendors & external parties to ensure deliveries & SLA