Associate Engineer (ATO-voice)

Singtel; Singapore; Sur place; Confidential; Plein temps

Résumé du poste

Singtel is seeking a proactive engineer to support and troubleshoot Voice Access network infrastructure, ensuring reliability and alignment with business objectives. You will diagnose faults, assist with upgrades, and coordinate with cross-functional teams to resolve issues promptly.

Your role includes handling BAU requests around the clock, maintaining equipment, and contributing to documentation and process adherence. CCNA is a plus, and Linux administration is essential.

Qualifications

• Proficient in Linux OS and administration.
• Strong troubleshooting and problem-solving abilities.
• Good communication with stakeholders across teams.
• Ability to work independently and in a team environment.

Responsabilités

• Support and troubleshoot Voice Access network infrastructure to meet business goals and reliability targets.
• Perform fault diagnosis, troubleshooting, and resolution activities; support project implementation and network upgrades.
• Collaborate with Transmission and cross-functional teams to investigate and resolve network issues quickly.
• Handle 24x7 BAU operational requests from internal stakeholders and meet SLAs.
• Maintain and administer telecommunications and IT equipment for optimal performance and availability.
• Participate in standby/on-call duties, including after-hours activations and incidents.
• Maintain operational documentation and adhere to processes and procedures.
• Perform other duties as assigned by the Manager.

Connaissances

Linux administration

Troubleshooting

Communication

Stakeholder management

Independent working

Formation

NITEC / Diploma

Outils

CCNA certification (advantage)

Description du poste

Make an impact by:

• Support and troubleshoot Voice Access network infrastructure to ensure business objectives and network reliability targets are achieved.
• Perform fault diagnosis, troubleshooting, and resolution activities, as well as support project implementation and network upgrades.
• Collaborate with Transmission and cross-functional teams to investigate and resolve network-related issues in a timely manner.
• Manage and respond to 24x7 Business As Usual (BAU) operational requests from internal stakeholders, ensuring service level commitments are met.
• Support, maintain, and administer telecommunications and IT equipment to ensure optimal performance and availability.
• Participate in standby and on-call duties, including responding to after-hours activations and critical incidents.
• Maintain operational documentation and adhere to established processes and procedures.
• Perform any other duties and assignments as assigned by the Manager.

Skills for success:

• NITEC / Diploma
• CCNA certification is an added advantage.
• Working knowledge of Linux operating systems and administration.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently as well as collaboratively within a team environment.
• Good communication and stakeholder management skills.