Assistant Venue Leader

YOCHI ASIA PTE. LTD.; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

Yo-Chi Asia Pte. Ltd. in Singapore is seeking an Assistant Venue Leader to support the Venue Leader in delivering exceptional guest experiences, uphold quality standards, and manage day-to-day operations.

You will coach the team, maintain a safe, clean venue, handle customer concerns professionally, and contribute to the venue's financial performance through strong service and operational control.

Responsibilities

• Always maintain a clean and tidy venue, ensuring team members understand their roles and tasks
• Address customer concerns professionally and promptly, escalating when needed
• Ensure all food products are prepared per operating procedures
• Manage food inventory to maximise sales and profitability
• Ensure team adherence to Yo-Chi policies and procedures
• Record hazards and take corrective action in the venue
• Provide coaching to build product knowledge and service skills
• Lead by example, upholding high standards of care and customer service

Job description

Role Purpose

The Yo-Chi Assistant Venue Leader is responsible for creating great customer experiences by supporting the Venue Leader in running a seamless venue operation. This includes leading a strong customer service focus, driving quality standards, people management, maintaining a safe working environment, and financial accountability to achieve commercial results.

Roles and Responsibilities

• Always maintain a clean and tidy venue, ensuring team members are aware of their roles and tasks
• Address any customer concerns or issues with professionalism and care and address any escalated matters
• Ensure all food products are prepared to adhere to the respective operational procedures
• Manage all food inventory to maximise sales and profitability
• Ensure all team members adhere to all Yo-Chi policies and procedures
• Record and act upon any identified hazards in the venue
• Provide feedback and ongoing coaching of the team to build on product quality, knowledge and service skills
• Lead by example, demonstrating the standards of care and customer service that are expected of the team