Venue Guest Experience Lead

YOCHI ASIA PTE. LTD.; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

Yo-Chi Asia Pte. Ltd. in Singapore is seeking an Assistant Venue Leader to support the Venue Leader in delivering exceptional guest experiences, uphold quality standards, and manage day-to-day operations.

You will coach the team, maintain a safe, clean venue, handle customer concerns professionally, and contribute to the venue's financial performance through strong service and operational control.

Responsibilities

• Always maintain a clean and tidy venue, ensuring team members understand their roles and tasks
• Address customer concerns professionally and promptly, escalating when needed
• Ensure all food products are prepared per operating procedures
• Manage food inventory to maximise sales and profitability
• Ensure team adherence to Yo-Chi policies and procedures
• Record hazards and take corrective action in the venue
• Provide coaching to build product knowledge and service skills
• Lead by example, upholding high standards of care and customer service

Job description

Yo-Chi Asia Pte. Ltd. in Singapore is seeking an Assistant Venue Leader to support the Venue Leader in delivering exceptional guest experiences, uphold quality standards, and manage day-to-day operations.

You will coach the team, maintain a safe, clean venue, handle customer concerns professionally, and contribute to the venue's financial performance through strong service and operational control.