Team Leader

SHABESTAN PTE. LTD.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

SHABESTAN PTE. LTD. in Singapore seeks a Front-of-House Supervisor to run daily shift plans, coordinate service tasks, greet guests, and ensure standards of service are met.

You will handle guest issues, monitor quality and hygiene, manage table flow and deliveries, train new hires, enforce cash handling and safety procedures, and promote teamwork in a professional environment.

Responsibilities

• Run the daily shift plan and coordinate tasks
• Keep the team on schedule and ensure coverage during busy periods
• Greet guests when needed and ensure service meets standards
• Handle customer issues/escalations (complaints, returns, special requests)
• Ensure guest experiences are consistent with the restaurant's expectations
• Resolve front-of-house or service flow problems quickly
• Monitor quality and consistency (food appearance, portions, ticket accuracy)
• Ensure correct procedures for ordering, pickup/delivery, and table management
• Track and restock essentials (condiments, utensils, beverages, supplies)
• Follow health/safety rules (sanitation, food handling & hygiene)
• Enforce compliance with alcohol service rules
• Ensure equipment is cleaned/handled properly and workstations are maintained
• Train new hires or onboard team members (within your scope)
• Promote teamwork and maintain a professional, respectful environment
• Track waste or issues (depending on role)
• Follow cash handling policies and security procedures
• Any other adhor duties require

Job description

JOB DUTIES

• Run the daily shift plan and coordinate tasks
• Keep the team on schedule and ensure coverage during busy periods
• Greet guests when needed and ensure service meets standards
• Handle customer issues/escalations (complaints, returns,special requests)
• Ensure guest experiences are consistent with therestaurant's expectations
• Resolve front-of-house or service flow problems quickly
• Monitor quality and consistency (food appearance, portions,ticket accuracy)
• Ensure correct procedures for ordering, pickup/delivery,and table management
• Track and restock essentials (condiments, utensils,beverages, supplies)
• Follow health/safety rules (sanitation, food handling & hygiene)
• Enforce compliance with alcohol service rules
• Ensure equipment is cleaned/handled properly and workstations are maintained
• Train new hires or onboard team members (within your scope)
• Promote teamwork and maintain a professional, respectful environment
• Track waste or issues (depending on role)
• Follow cash handling policies and security procedures
• Any other adhor duties require