Assistant Student Services Manager - Intl Welfare

Nanyang Institute of Management; Singapore; On-site; SGD 35,712 - 42,408; Full time

Job summary

Nanyang Institute of Management is seeking an Assistant Student Service Manager to lead the Student Service Department, overseeing welfare, pastoral care, and administrative support for a largely international student population.

Reporting to the Vice President, the role blends hands-on casework with team leadership and ensures EduTrust, SWDA, and ICA compliance. Salary range SGD 3,200–3,800 per month.

Responsibilities

• Oversee daily operations of the Student Service Department
• Supervise and guide Student Service Officers/Executives, assigning caseloads and reviewing their work
• Set service standards and workflows for welfare, discipline, attendance, and student support
• Update the Vice President on department performance and EduTrust/SWDA/ICA compliance
• Represent the department in cross-functional meetings as needed
• Lead and supervise the Student Services Team
• Handle student admission, withdrawal, course completion, and attendance records
• Cover the front desk and assist walk-in students with enquiries, feedback, and complaints
• Respond to email and phone enquiries
• Coordinate admin matters across departments
• Support student events, orientation, and graduation as needed
• Check in on student wellbeing
• Act as the main contact point for students
• Take on other duties as assigned
• Support Student's Pass applications and renewals, and related ICA matters
• Track compliance with Student's Pass conditions and flag at-risk cases early
• Support students with academic, personal, and social concerns; elevate complex cases to the Admissions team, Academic Department, or Vice President
• Follow up on attendance issues in line with EduTrust/SWDA requirements
• Support discipline processes, including case records and follow-up
• Help organize student wellbeing activities

Job description

Nanyang Institute of Management is seeking an Assistant Student Service Manager to lead the Student Service Department, overseeing welfare, pastoral care, and administrative support for a largely international student population.

Reporting to the Vice President, the role blends hands-on casework with team leadership and ensures EduTrust, SWDA, and ICA compliance. Salary range SGD 3,200–3,800 per month.