Assistant Manager, Student Services

Nanyang Institute of Management; Singapore; On-site; SGD 35,712 - 42,408; Full time

Job summary

Nanyang Institute of Management is seeking an Assistant Student Service Manager to lead the Student Service Department, overseeing welfare, pastoral care, and administrative support for a largely international student population.

Reporting to the Vice President, the role blends hands-on casework with team leadership and ensures EduTrust, SWDA, and ICA compliance. Salary range SGD 3,200–3,800 per month.

Responsibilities

• Oversee daily operations of the Student Service Department
• Supervise and guide Student Service Officers/Executives, assigning caseloads and reviewing their work
• Set service standards and workflows for welfare, discipline, attendance, and student support
• Update the Vice President on department performance and EduTrust/SWDA/ICA compliance
• Represent the department in cross-functional meetings as needed
• Lead and supervise the Student Services Team
• Handle student admission, withdrawal, course completion, and attendance records
• Cover the front desk and assist walk-in students with enquiries, feedback, and complaints
• Respond to email and phone enquiries
• Coordinate admin matters across departments
• Support student events, orientation, and graduation as needed
• Check in on student wellbeing
• Act as the main contact point for students
• Take on other duties as assigned
• Support Student's Pass applications and renewals, and related ICA matters
• Track compliance with Student's Pass conditions and flag at-risk cases early
• Support students with academic, personal, and social concerns; elevate complex cases to the Admissions team, Academic Department, or Vice President
• Follow up on attendance issues in line with EduTrust/SWDA requirements
• Support discipline processes, including case records and follow-up
• Help organize student wellbeing activities

Job description

About The Role

The Assistant Student Service Manager leads the Student Service Department, overseeing student welfare, pastoral care, and administrative support for a mainly international student population. Reporting to the Vice President, this role combines hands-on casework with team leadership, and ensures the department meets EduTrust and SWDA requirements.

Salary Range

Salary range: SGD 3200-3800 / month

About The Role

The Assistant Student Service Manager leads the Student Service Department, overseeing student welfare, pastoral care, and administrative support for a mainly international student population. Reporting to the Vice President, this role combines hands-on casework with team leadership, and ensures the department meets EduTrust and SWDA requirements.

Key Responsibilities

Departmental Leadership

• Oversee daily operations of the Student Service Department
• Supervise and guide Student Service Officers/Executives, assigning caseloads and reviewing their work
• Set service standards and workflows for welfare, discipline, attendance, and student support
• Update the Vice President on department performance and EduTrust/SWDA/ICA compliance
• Represent the department in cross-functional meetings as needed

Team Management & General Student Services

• Lead and supervise the Student Services Team
• Handle student admission, withdrawal, course completion, and attendance records
• Cover the front desk and assist walk-in students with enquiries, feedback, and complaints
• Respond to email and phone enquiries
• Coordinate admin matters across departments
• Support student events, orientation, and graduation as needed
• Check in on student wellbeing
• Act as the main contact point for students
• Take on other duties as assigned

International Student Support

• Support Student's Pass applications and renewals, and related ICA matters
• Track compliance with Student's Pass conditions and flag at-risk cases early

Student Welfare & Pastoral Care

• Support students with academic, personal, and social concerns; elevate complex cases to the Admissions team, Academic Department, or Vice President
• Follow up on attendance issues in line with EduTrust/SWDA requirements
• Support discipline processes, including case records and follow-up
• Help organize student wellbeing activities