Assistant Store Manager

link compliance pte. ltd.; Singapore; On-site; SGD 55,000 - 85,000; Full time

Job summary

link compliance pte. ltd. is seeking an Assistant Store Manager for a premium Italian luxury brand at Paragon Mall, Singapore.

The role supports the Store Manager in daily operations, sales targets, and team leadership in a fast-paced luxury environment. You will focus on clienteling, superb customer service, stock control, visual merchandising, and business reporting to drive store performance. Strong English and prior supervisory experience in luxury retail are essential, with a passion for

Qualifications

• Minimum 3–5 years of luxury retail experience, with supervisory experience.
• Proven track record in achieving sales targets and managing KPIs.
• Strong leadership, coaching, and team management skills.
• Excellent communication and customer-oriented mindset.
• Experience with clienteling and CRM is preferred.
• Strong commercial awareness and ability to drive sales.
• Good command of English; additional languages are a plus.

Responsibilities

• Oversee daily store operations under Store Manager guidance.
• Drive store sales and monitor KPI performance to meet targets.
• Lead, coach, and motivate the sales team to achieve goals.
• Build client relationships through personalised shopping experiences.
• Ensure premium customer service and luxury retail standards.
• Monitor stock levels and coordinate replenishment.
• Maintain visual merchandising aligned with brand guidelines.
• Provide regular sales reports and recommendations to management.
• Uphold brand identity and elevated customer experience.

Skills

Leadership

Sales targets

Customer service

Clienteling

Store operations

Team management

Communication

Job description

We are a recruitment agency and are seeking an Assistant Store Manager for a premium Italian lifestyle and fashion brand.

Permanent Position|Luxury Fashion Retail | Paragon Mall, Singapore

Job Scope

• Store Operations: Assist the Store Manager in overseeing daily store operations, ensuring smooth execution of store procedures and maintaining high standards of store presentation.
• Sales Performance: Drive store sales and achieve sales targets by monitoring key performance indicators (KPIs), identifying business opportunities, and implementing effective sales strategies.
• Team Leadership: Support the Store Manager in leading, coaching, and motivating the sales team to achieve individual and store performance targets.
• Client Relationship Management: Build and maintain strong client relationships through personalised shopping experiences, effective clienteling, and follow-up activities to encourage repeat purchases and strengthen client loyalty.
• Customer Experience: Ensure the team consistently delivers exceptional customer service and a premium shopping experience in line with luxury retail standards.
• Inventory Management: Monitor stock levels, coordinate replenishment, and ensure accurate inventory control and efficient stock management.
• Visual Merchandising: Maintain high standards of visual merchandising and store presentation in accordance with brand guidelines.
• Business Reporting: Monitor sales performance, analyse store KPIs, and provide regular updates and recommendations to the Store Manager.
• Brand Representation: Uphold the brand's identity, values, and service standards while delivering a consistent and elevated customer experience.

Job Requirements

• Minimum 3–5 years of retail experience, preferably within the luxury or premium fashion industry, with prior supervisory or team leadership experience.
• Proven track record in achieving sales targets and managing retail KPIs.
• Strong leadership, coaching, and team management skills.
• Excellent communication and interpersonal skills, with a strong customer-oriented mindset.
• Good understanding of clienteling, customer relationship management, and customer retention strategies.
• Strong commercial awareness and the ability to identify opportunities to drive sales and improve store performance.
• Passion for fashion and luxury retail, with a good understanding of premium customer service expectations.
• Hands-on, proactive, and adaptable, with the ability to work in a fast-paced retail environment.
• Good command of English; proficiency in additional languages is an advantage.