Store Manager / Assistant Store Manager

Diesel; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

Diesel in Singapore is seeking a Retail Manager to lead a team and maximize profitability through effective store management and service excellence. The ideal candidate will have 8-10 years of retail experience, with a strong background in luxury brands.

Responsibilities include managing daily operations, coaching team members, achieving sales targets, and ensuring exceptional customer service. Candidates should be fluent in English, Cantonese, and Mandarin, demonstrating strong leadership and interpersonal skills.

Qualifications

• 8-10 years' experience in retail industry, 4 years at supervisory level.
• Previous luxury brand experience preferred.
• Strong leadership and people management skills.

Responsibilities

• Manage daily store operations and ensure brand compliance.
• Lead the store team to meet sales and customer satisfaction targets.
• Collaborate on recruitment and CRM strategies.

Skills

Sales management

Team leadership

Customer service excellence

Interpersonal skills

Fluent in Cantonese

Fluent in Mandarin

Job description

You will be responsible to achieve sales and maximizing profitability through effective management of the store team, service excellence, CRM and implementation of other related company policies and procedures.

Responsibilities

• Manage daily store operations to ensure compliance with brand policies and maintain a strong brand image
• Lead the team by setting individual objectives and priorities, ensuring that boutique targets are met, particularly regarding sales and customer satisfaction
• Aim to achieve assigned sales and KPI targets for the store
• Collaborate with the team to recruit new VIC and implement CRM strategies to maintain a high retention rate
• Ensure optimal stock levels and appropriate merchandise assortment in the store
• Coach and mentor team members, leading by example to enhance overall performance
• Act as a brand ambassador by promoting retail excellence within the team
• Prepare various monthly reports on store performance
• Work closely with the visual merchandising team to maintain an impeccable store image

Requirements

• 8-10 years' experience in retail industry with at least 4 years at store supervisory level
• Previous experience in luxury brand with strong clientele background is preferred
• Excellence in customer service, passionate with high fashion sense
• Strong leadership and people management skills
• Proven ability to increase sales and profitability
• Good communication, customer service and interpersonal skills
• Open-minded, positive, self-motivated, mature and strong in teamwork
• Fluent in Cantonese, English and Mandarin