Assistant / Service Manager

SECUREX GS PTE. LTD; Singapore; Presencial; SGD 70.000 - 100.000; Jornada completa

Descripción de la vacante

SECUREX GS PTE. LTD in Singapore is seeking a Service Delivery Manager to lead a team of technicians and engineers responsible for installing, configuring, and maintaining a security communications system.

You will ensure training, customer relationships, and adherence to service levels while managing budgets and contracts. The role requires hands-on experience in electronics security, PA/EVC communications, and networks, with supervisory experience and strong planning, communication, and

Formación

• Diploma in technical/engineering field.
• Hands-on experience in Electronics Security System, PA/EVC Communications and Network.
• Supervisory experience in managing small teams.
• Good communication and interpersonal skills.
• Good planning and organisational skills.
• Ability to multi-task and meet deadlines.
• Demonstrated strengths in managing customers and multiple projects across sites.
• Vehicle preferred.

Responsabilidades

• Managing a team of technicians and engineers responsible for installing, configuring, and maintaining the communication system.
• Ensure the team is trained and equipped to deliver the service to customers.
• Build and maintain strong relationships with customers and understand their needs.
• Ensure service delivery and SLAs meet quality standards; monitor metrics and implement improvements.
• Manage service delivery budgets including resource allocation, cost management, and revenue forecasting.
• Manage service delivery contracts including negotiation, compliance, and expectations.
• Identify and manage risks; develop risk plans and mitigation strategies.
• Ensure regular maintenance of the communication system with routine checks and preventive maintenance.
• Diagnose and repair faults in the system; troubleshoot and repair equipment or software.
• Manage spare parts inventory and procurement as needed.
• Monitor system performance; run tests and measurements to ensure operation within parameters.

Conocimientos

Hands-on experience

Supervisory experience

Communication skills

Planning and organisational

Multi-tasking

Customer/project management

Flexibility/adaptability

Vehicle preferred

Educación

Technical/Engineering Diploma

Herramientas

AutoCAD

Adobe

Descripción del empleo

Job Responsibilities

• Managing a team of technicians and engineers who are responsible for installing, configuring, and maintaining the communication system.

• Ensure that the team is properly trained and equipped to deliver the service to customers.

• Building and maintaining strong relationships with customers. This involves understanding their needs and expectations and ensuring that the system in meeting those needs.

• Ensuring that the service delivery & service level meets the quality standards set by the customers. This involves monitoring performance metrics, identifying areas for improvement, and implementing corrective actions as necessary.

• Managing the service delivery budgets, including resource allocation, cost management, and revenue forecasting.

• Managing service delivery contracts with customers. This includes negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations.

• Identifying and managing risks associated with service delivery. This involves developing risk management plans and implementing mitigation strategies to minimize the impact of risks on service delivery.

• Ensuring that the communication system is properly maintained on a regular basis. This includes conducting routine checks, inspections, and preventive maintenance to ensure that the system is operating at peak performance.

• Diagnosing and repairing faults in the communication system. This includes troubleshooting, testing, and repairing any equipment or software malfunctions that may occur.

• Managing spare parts and equipment required for the communication system. This involves maintaining an inventory of spare parts, ensuring that the required parts are available when needed, and ordering new parts as required.

• Monitoring the performance of the communication system. This includes conducting regular tests and measurements to ensure that the system is operating within specified parameters and identifying and resolving any issues that may arise.
  

Job Requirements

• Technical/Engineering Diploma

• Hands-on work experience in Electronics Security System, PA/EVC Communications and Network etc.

• Supervisory experience in managing small teams

• Good communication and interpersonal skills

• Good planning and organisational skills

• Good computer skills and working knowledge in AutoCAD and/or Adobe

• Able to multi-task and meet deadlines

• Demonstrated strengths in managing customers and multiple projects across sites.

• Highly flexible and adaptable

• Preferably with a vehicle