Service Engineer

IPS SECUREX PTE. LTD.; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

IPS SECUREX PTE. LTD. is seeking a Service Engineer to install, test, commission, and maintain security systems at various client sites.

You will address fault calls on-site and provide technical support while coordinating with sales, project teams, clients and vendors to ensure smooth project delivery. You will oversee service workflows, lead a team of engineers, manage multiple projects, conduct site safety inspections, and prepare service documentation.

Qualifications

• Degree or Diploma in Electrical/Electronic Engineering or Security Systems.
• Certificate holders in Security and Access Control Systems encouraged to apply.
• 3–5 years of experience in a similar role or industry.

Responsibilities

• Install, test, commission and maintain ELV and security systems at client sites.
• Address fault calls promptly and provide on-site technical support.
• Coordinate with sales, project teams, clients and vendors to ensure smooth project implementation.
• Oversee the full service and maintenance workflow, ensuring timelines and quality.
• Lead a team of service engineers/technicians and promote improvement.
• Manage multiple service and maintenance projects concurrently.
• Travel to project sites as required.
• Build and maintain strong client relationships and service satisfaction.

Skills

Troubleshooting

Client communication

Team leadership

Project coordination

Safety compliance

Education

Engineering degree or related diploma

Tools

Microsoft Project

MS Office

Microsoft Teams

Job description

The Service Engineer will be responsible for carrying out Troubleshooting, Maintaining, Installing and Commissioning of Security systems (Eg. CCTV, ACS, IDS, P.A, Auto Gate & etc.) for a Security Solutions Company.

Requirements:

• Install, test, commission, and maintain ELV and security systems at various client sites
• Address fault calls promptly and provide on-site technical support
• Coordinate with sales, project teams, clients, and vendors to ensure smooth project implementation
• Oversee the full service and maintenance workflow, ensuring adherence to timelines and quality standards
• Lead a team of service engineers/technicians, promoting continuous improvement and accountability
• Manage multiple service and maintenance projects concurrently
• Conduct regular site inspections for safety and compliance with technical standards
• Prepare service documentation and reports for internal and client use
• Travel to project sites as required
• Build and maintain strong client relationships, ensuring service satisfaction and trust

Requirements:

• Degree, General Diploma, Polytechnic Diploma, or ITE Certificate in Electrical/Electronic Engineering or Security Systems
• Certificate holders in Security and Access Control System are also encouraged to apply
• 3-5 years of experience in a similar role or industry
• Proficient in Microsoft Office (Excel, Word, Outlook), Microsoft Project, and Microsoft Teams
• Possession of a vehicle is preferred
• Good problem-solving and technical troubleshooting skills
• Ability to communicate clearly with clients and internal teams
• Willingness to travel to project sites when required