Assistant / Service Manager

IPS Securex Pte Ltd; Singapore; On-site; SGD 70,000 - 110,000; Full time

Benefits offered by this job

Vehicle preferred

Job summary

IPS Securex Pte Ltd is seeking a capable Service Delivery Manager for its Singapore operations. You will lead a team of technicians and engineers to install, configure, and maintain the communication system.

Responsibilities include training, customer relationship management, performance monitoring, budgeting, and contract oversight. The role requires strong planning and multitasking in a dynamic environment.

Qualifications

• Diploma in Technical/Engineering field.
• Hands-on experience with Electronics Security Systems, PA/EVC communications and networks.
• Supervisory experience in small teams.
• Strong communication and interpersonal skills.
• Excellent planning and organisational skills.
• Proficient in AutoCAD and/or Adobe.
• Able to multi-task and meet deadlines.
• Experience in managing customers and multiple projects across sites.
• Flexible and adaptable.
• Vehicle is advantageous.

Responsibilities

• Lead a team of technicians and engineers for installation, configuration, and maintenance of the communication system.
• Ensure the team is trained and equipped to deliver service to customers.
• Build and maintain strong customer relationships and align system capabilities with customer needs.
• Monitor service delivery quality, performance metrics, and implement improvements.
• Manage service delivery budgets, resource allocation, cost control, and revenue forecasting.
• Oversee service delivery contracts, terms negotiation, and expectations management.
• Identify and mitigate risks to service delivery and contractual obligations.
• Conduct routine maintenance, checks, and preventive maintenance on the system.
• Diagnose and repair faults in the communication system, including equipment and software.
• Maintain spare parts inventory and procured parts as required.
• Monitor system performance and resolve issues within specified parameters.

Skills

Team supervision

Electronics security systems

PA/EVC networks

Communication skills

Planning & organisation

AutoCAD

Adobe

Multitasking

Customer & project management

Adaptability

Vehicle preferred

Education

Technical/Engineering Diploma

Tools

AutoCAD

Adobe

Job description

Job Responsibilities

• Managing a team of technicians and engineers who are responsible for installing, configuring, and maintaining the communication system.

• Ensure that the team is properly trained and equipped to deliver the service to customers.

• Building and maintaining strong relationships with customers. This involves understanding their needs and expectations and ensuring that the system in meeting those needs.

• Ensuring that the service delivery & service level meets the quality standards set by the customers. This involves monitoring performance metrics, identifying areas for improvement, and implementing corrective actions as necessary.

• Managing the service delivery budgets, including resource allocation, cost management, and revenue forecasting.

• Managing service delivery contracts with customers. This includes negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations.

• Identifying and managing risks associated with service delivery. This involves developing risk management plans and implementing mitigation strategies to minimize the impact of risks on service delivery.

• Ensuring that the communication system is properly maintained on a regular basis. This includes conducting routine checks, inspections, and preventive maintenance to ensure that the system is operating at peak performance.

• Diagnosing and repairing faults in the communication system. This includes troubleshooting, testing, and repairing any equipment or software malfunctions that may occur.

• Managing spare parts and equipment required for the communication system. This involves maintaining an inventory of spare parts, ensuring that the required parts are available when needed, and ordering new parts as required.

• Monitoring the performance of the communication system. This includes conducting regular tests and measurements to ensure that the system is operating within specified parameters and identifying and resolving any issues that may arise.
  

Job Requirements

• Technical/Engineering Diploma

• Hands-on work experience in Electronics Security System, PA/EVC Communications and Network etc.

• Supervisory experience in managing small teams

• Good communication and interpersonal skills

• Good planning and organisational skills

• Good computer skills and working knowledge in AutoCAD and/or Adobe

• Able to multi-task and meet deadlines

• Demonstrated strengths in managing customers and multiple projects across sites.

• Highly flexible and adaptable

• Preferably with a vehicle