Assistant / Service Manager

SECUREX GS PTE. LTD.; Singapore; Sur place; SGD 45 000 - 78 000; Plein temps

Résumé du poste

SECUREX GS PTE. LTD. is seeking a competent manager to lead a team of technicians and engineers responsible for the installation, configuration, and ongoing maintenance of our communication systems.

You will ensure the team is trained, equipped, and capable of delivering high-quality service to customers, while building strong relationships and meeting contractual expectations. The role requires planning, budgeting, and cross-site coordination across customer sites in Singapore.

Qualifications

• Diploma in technical/engineering field required.
• Hands-on experience with electronics security systems, PA/EVC communications and networks.
• Experience supervising small teams.
• Strong communication and interpersonal skills.
• Good planning and organisational abilities.
• Proficient in AutoCAD and/or Adobe.
• Able to multitask and meet deadlines.
• Experience managing customers and multi-site projects.
• High flexibility and adaptability.
• Vehicle preferred for mobility across sites.

Responsabilités

• Lead and supervise a team of technicians and engineers for installation, configuration, and maintenance of the communication system.
• Ensure proper training and equipment for service delivery.
• Build and maintain strong customer relationships and understand their needs.
• Monitor service quality, performance metrics, and implement corrective actions.
• Manage service delivery budgets, resources, costs, and revenue forecasting.
• Oversee service delivery contracts, negotiate terms, and manage customer expectations.
• Identify and mitigate risks to service delivery and develop risk management plans.
• Ensure regular maintenance, inspections, and preventive upkeep of the system.
• Diagnose and repair faults in the communication system and associated equipment.
• Maintain spare parts inventory and order parts as required.
• Monitor system performance and address issues to stay within specifications.

Connaissances

Electronics security systems

PA/EVC communications

Networking

Supervisory experience

Communication

Planning

Multitasking

Customer management

Multi-site project management

Adaptability

Vehicle ownership

Formation

Technical/Engineering Diploma

Outils

AutoCAD

Adobe

Description du poste

Job Responsibilities

• Managing a team of technicians and engineers who are responsible for installing, configuring, and maintaining the communication system.

• Ensure that the team is properly trained and equipped to deliver the service to customers.

• Building and maintaining strong relationships with customers. This involves understanding their needs and expectations and ensuring that the system in meeting those needs.

• Ensuring that the service delivery & service level meets the quality standards set by the customers. This involves monitoring performance metrics, identifying areas for improvement, and implementing corrective actions as necessary.

• Managing the service delivery budgets, including resource allocation, cost management, and revenue forecasting.

• Managing service delivery contracts with customers. This includes negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations.

• Identifying and managing risks associated with service delivery. This involves developing risk management plans and implementing mitigation strategies to minimize the impact of risks on service delivery.

• Ensuring that the communication system is properly maintained on a regular basis. This includes conducting routine checks, inspections, and preventive maintenance to ensure that the system is operating at peak performance.

• Diagnosing and repairing faults in the communication system. This includes troubleshooting, testing, and repairing any equipment or software malfunctions that may occur.

• Managing spare parts and equipment required for the communication system. This involves maintaining an inventory of spare parts, ensuring that the required parts are available when needed, and ordering new parts as required.

• Monitoring the performance of the communication system. This includes conducting regular tests and measurements to ensure that the system is operating within specified parameters and identifying and resolving any issues that may arise.

Job Requirements

• Technical/Engineering Diploma

• Hands-on work experience in Electronics Security System, PA/EVC Communications and Network etc.

• Supervisory experience in managing small teams

• Good communication and interpersonal skills

• Good planning and organisational skills

• Good computer skills and working knowledge in AutoCAD and/or Adobe

• Able to multi-task and meet deadlines

• Demonstrated strengths in managing customers and multiple projects across sites.

• Highly flexible and adaptable

• Preferably with a vehicle