Assistant Service Engineer - Home Appliances (S$3000-S$3800)

Strategy Solutions Services; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Strategy Solutions Services in Singapore is seeking an experienced after-sales service engineer to provide technical support, train customers and handle product inquiries.

You will study in-warranty claims, prepare reports, monitor quality, create service manuals, and assist distributors with field tests and service centre setup. MOM License 09C3018 may be required for regulatory compliance and service operations.

Qualifications

• Min Diploma in Engineering or related discipline.
• Min 2 years of experience in consumer electronics after sales management industry.
• Ability to read and understand Schematic Diagram.
• Hands-on experience with fridge, washer and TV is a Plus.
• Strong product technical knowledge in home appliances and audio visual.
• Proficient in MS Office applications.
• Ability to work under pressure.

Responsibilities

• Provide technical and debug assistance included product training.
• Handle product, technical, warranty, spare parts enquiries and complaints from end-customers, distributors, dealers and e-commerce platform.
• Study in-warranty claims, compiling of F-Cost report.
• Monitor quality issue and abnormal defect tomake report to factory, take necessary action against warehouse, distributor and factory.
• Create training materials, technical procedures, service manuals and part guides for distributors.
• Handle defective unit exchange to end customer, follow up defective unit repair, checking and grading at contractor before return to warehouse.
• Handle COC renewal, COC and WELS testing and registration for new product.
• Assist distributor to conduct field test for new products.
• Support for establish of service management and service centre for local and export market.

Skills

Schematic reading

Home appliances

Customer service

MS Office

Education

Engineering diploma

Job description

Responsibilities

• Provide technical and debug assistance included product training.
• Handle product, technical, warranty, spare parts enquiries and complaints from end-customers, distributors, dealers and e-commerce platform.
• Study in-warranty claims, compiling of F-Cost report.
• Monitor quality issue and abnormal defect tomake report to factory, take necessary action against warehouse, distributor and factory.
• Create training materials, technical procedures, service manuals and part guides for distributors.
• Handle defective unit exchange to end customer, follow up defective unit repair, checking and grading at contractor before return to warehouse.
• Handle COC renewal, COC and WELS testing and registration for new product.
• Assist distributor to conduct field test for new products.
• Support for establish of service management and service centre for local and export market.

Requirements

• Min Diploma in Engineering or related discipline
• Min 2 years of experience of experience in consumer electronics after sales management industry.
• Ability to read and understand Schematic Diagram.
• Hands-on experience with fridge, washer and TV is a Plus.
• Strong product technical knowledge in home appliances and audio visual.
• Proficient in MS Office applications.
• Ability to work under pressure.

MOM License: 09C3018