Asst / Service Engineer

Success Human Resource Centre; Singapore; On-site; SGD 31,000 - 39,000; Full time

Job summary

Success Resource Centre Pte Ltd is hiring for an after-sales role focusing on technical support, warranty handling, and distributor collaboration in Singapore. The candidate should have Diploma in Engineering or related discipline and at least 2 years in consumer electronics after sales management.

Proficiency in Microsoft Excel (V-lookup, Pivot Tables) and strong product knowledge in home appliances and AV are required.

Qualifications

• Minimum Diploma in Engineering or related discipline.
• Minimum 2 years of experience in consumer electronics after sales management.
• Strong product technical knowledge in home appliances and audio visual.
• Proficient in Microsoft Excel, including V-lookup and Pivot Tables.
• Ability to work under pressure.

Responsibilities

• Provide technical and debug assistance including product training.
• Handle enquiries and complaints from end-customers, distributors, dealers and e-commerce.
• Study in-warranty claims and compile F-Cost reports.
• Monitor quality issues and report to factory; take action with warehouse, distributor and factory.
• Create training materials, service manuals and part guides for distributors.
• Process defective unit exchanges and oversee repairs and grading before return.
• Handle COC renewal, COC and WELS testing and registration for new products.
• Assist distributors with field tests for new products.
• Support establishment of service management and service centre for local/export markets.

Skills

Product technical knowledge

Work under pressure

Attention to detail

Education

Diploma in Engineering or related discipline

Tools

Microsoft Excel

Job description

Responsibilities

• Provide technical and debug assistance included product training.
• Handle product, technical, warranty, spare parts enquiries and complaints from end-customers, distributors, dealers and e-commerce platform.
• Study in-warranty claims, compiling of F-Cost report.
• Monitor quality issue and abnormal defect to make report to factory, take necessary action against warehouse, distributor and factory.
• Create training materials, technical procedures, service manuals and part guides for distributors.
• Handle defective unit exchange to end customer, follow up defective unit repair, checking and grading at contractor before return to warehouse.
• Handle COC renewal, COC and WELS testing and registration for new product.
• Assist distributor to conduct field test for new products.
• Support for establish of service management and service centre for local and export market.

Period

• Permanent

Working Hours

• Mon to Fri, 8.45am – 5.30pm
• $2,800 – $3,500

Requirements

• Minimum Diploma in Engineering or related discipline
• Minimum 2 years of experience of experience in consumer electronics after sales management industry.
• Strong product technical knowledge in home appliances and audio visual.
• Proficient in Microsoft Excel applications, especially advance formula such as V-lookup, Pivot Table, and etc.
• Ability to work under pressure.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)