Home appliances - Onsite Installation & Service Technicians

Gain City Group of Companies; Singapore; On-site; SGD 27,000 - 40,000; Full time

Job summary

Gain City Group of Companies is seeking an on-site technician to install, service and repair consumer electronics in customers' homes and premises in Singapore. You will perform installations, preventative maintenance, diagnose onsite issues and ensure first-time fix where possible.

The role requires 0-2 years’ experience, good problem-solving and communication skills, and may require driving license. Working six days a week with overtime as needed.

Qualifications

• Technical: Min 0-2 years of working experience as an onsite technicians in consumer electronics industry
• Problem Solving: Ability to troubleshoot electrical wiring, system issue and knowledge in networking, android/ IOS system is a plus
• Communication: Excellent interpersonal skills and ability to convey technical issues to users
• Licensing: Posses class 3 SG driving license is a plus. Others certificate and license for the specific jobs such as welding, electrical work, plumbing, refrigerant handling is advantage
• Working hours: 6 days work week including weekend. Willing to perform overtime work as required
• Education: O level or above

Responsibilities

• Installation & Setup: Provide installation and configuration of the various products to ensure full operational functionality before handover to customer for Air-conditional / washing machine/ refrigerator / ceiling fans and etc.
• Preventative Maintenance: Perform routine services and maintenance job such as chemical and maintenance cleaning (Air-conditional), tub cleaning (Washing Machine), coil maintenance (Refrigerator) etc
• Repair and Service Support: Work independently to diagnose and troubleshoot any onsite issues, maintain low repeat repair and ensuring first time fix. Ensure all works are carried out accordance with safety protocols
• Service Recovery and Customer Excellence: Maintain high CSAT (Customer satisfaction by providing clear explanation to the customers, maintain a clean workspace and collect feedback from customer for future product and service improvement
• Documentation: Accurately record the service reports, part use and customer feedback timely
• Ad-hoc job: In-house diagnose and repair the product return from customer, warehouse spare part arrangement and disposal activities and handle any ad-hoc projects and duties assigned by reporting manager

Skills

Troubleshooting

Communication

Networking knowledge

Education

O level or above

Job description

Responsibilities:

• Installation & Setup: Provide installation and configuration of the various products to ensure full operational functionality before handover to customer for Air-conditional / washing machine/ refrigerator / ceiling fans and etc.

• Preventative Maintenance: Perform routine services and maintenance job such as chemical and maintenance cleaning (Air-conditional), tub cleaning (Washing Machine), coil maintenance (Refrigerator) etc

• Repair and Service Support: Work independently to diagnose and troubleshoot any onsite issues, maintain low repeat repair and ensuring first time fix. Ensure all works are carried out accordance with safety protocols

• Service Recovery and Customer Excellence: Maintain high CSAT (Customer satisfaction by providing clear explanation to the customers, maintain a clean workspace and collect feedback from customer for future product and service improvement

• Documentation: Accurately record the service reports, part use and customer feedback timely

• Ad-hoc job: In-house diagnose and repair the product return from customer, warehouse spare part arrangement and disposal activities and handle any ad-hoc projects and duties assigned by reporting manager

Requirements

• Technical:Min 0-2 years of working experience as an onsite technicians in consumer electronics industry

• Problem Solving: Ability to troubleshoot electrical wiring, system issue and knowledge in networking, android/ IOS system is a plus

• Communication: Excellent interpersonal skills and ability to convey technical issues to users

• Licensing: Posses class 3 SG driving license is a plus. Others certificate and license for the specific jobs such as welding, electrical work, plumbing, refrigerant handling is advantage

• Working hours: 6 days work week including weekend. Willing to perform overtime work as required

• Education:O level or above