Service Engineer

SODICK SINGAPORE PTE. LTD.; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

SODICK SINGAPORE PTE. LTD. is seeking a service professional to deliver after-sales support, including machine installation, troubleshooting, preventive maintenance and customer assistance.

You will coordinate spare parts, prepare accurate service reports, and ensure safety compliance at customer sites and company premises. The role requires a Diploma/NITEC in a related engineering field with 2–5 years of machinery service experience, strong troubleshooting skills, and fluent English

Qualifications

• Diploma or NITEC in Mechanical, Electrical, Mechatronics, Precision Engineering, or related field.
• 2–5 years of experience in machinery service, maintenance, or technical support.
• Proven skills in troubleshooting, machine installation, repair, servicing and preventive maintenance.
• Effective professional communication skills for customer interaction, site support and service follow-up.
• Proficient in English communication, both written and spoken.

Responsibilities

• Respond promptly to service calls at customer sites to resolve machine issues.
• Diagnose and troubleshoot mechanical, electrical, software, and application-related problems on machines to restore functionality.
• Assist in machine installation, inspection, testing, and commissioning to ensure operational readiness.
• Provide clear technical explanations and support to customers to enhance user understanding and satisfaction.
• Coordinate with service administration to manage quotations, spare parts procurement, and delivery logistics efficiently.
• Escalate complex technical issues to Senior Engineer or Service Manager for timely resolution.
• Prepare detailed and accurate service reports and update service status to maintain transparent records.
• Adhere strictly to safety procedures at customer sites and company premises to ensure a safe working environment.
• Support overseas branches or regional customers by providing technical assistance when required.
• Maintain and organize service tools and continuously update technical knowledge to improve service quality.

Skills

Troubleshooting

Machine installation

Repair and maintenance

Technical support

English communication

Education

Diploma or NITEC in Mechanical, Electrical, Mechatronics, Precision Engineering, or related field

Job description

Job Summary

To deliver after-sales service including machine installation, troubleshooting, preventive maintenance, customer support, spare parts coordination, and accurate service reporting.

Responsibilities

• Respond promptly to service calls at customer sites to resolve machine issues
• Diagnose and troubleshoot mechanical, electrical, software, and application-related problems on machines to restore functionality
• Assist in machine installation, inspection, testing, and commissioning to ensure operational readiness
• Provide clear technical explanations and support to customers to enhance user understanding and satisfaction
• Coordinate with service administration to manage quotations, spare parts procurement, and delivery logistics efficiently
• Escalate complex technical issues to Senior Engineer or Service Manager for timely resolution
• Prepare detailed and accurate service reports and update service status to maintain transparent records
• Adhere strictly to safety procedures at customer sites and company premises to ensure a safe working environment
• Support overseas branches or regional customers by providing technical assistance when required
• Maintain and organize service tools and continuously update technical knowledge to improve service quality

Required competencies and certifications

• Diploma or NITEC in Mechanical, Electrical, Mechatronics, Precision Engineering, or related field
• Minimum 2 to 5 years of experience in machinery service, maintenance, or technical support
• Proven skills in troubleshooting, machine installation, repair, servicing, and preventive maintenance
• Effective professional communication skills for customer interaction, site support, and service follow-up
• Proficient in English communication, both written and spoken