Service Supervisor #10077

Anradus Pte. Ltd.; Singapore; On-site; SGD 54,000 - 69,000; Full time

Job summary

Anradus Pte. Ltd. in Singapore is seeking a Service Supervisor to lead a field service team at Tai Seng, coordinating service visits, dispatch tasks, and ensuring timely completion of assignments.

The role requires 2–4 years of field service or maintenance experience with prior supervision of technicians, and a focus on safety, documentation, and customer satisfaction.

Qualifications

• Diploma or Higher Nitec in a related field.
• 2–4 years of field service or maintenance experience.
• Experience supervising technicians is preferred.

Responsibilities

• Lead and supervise a team.
• Plan, schedule, and coordinate service visits, job assignments, and dispatch arrangements to ensure efficient field operations.
• Monitor service performance indicators such as response time, resolution rate, and service quality, and implement improvements where required.
• Provide technical guidance to the team on installation, troubleshooting, preventive maintenance, and service-related matters.
• Act as the escalation point for complex technical issues and support the team in resolving service challenges.
• Serve as the main point of contact for clients on service matters.
• Manage client escalations, ensure service satisfaction, and maintain strong working relationships with customers.
• Conduct site visits to monitor service performance and identify opportunities for service improvement.
• Manage spare parts inventory and ensure proper tracking and availability of required service parts.
• Ensure accurate documentation of service activities, including reviewing and approving service reports.
• Maintain and update service-related documentation such as SOPs, DHR, and maintenance records.
• Enforce safety standards and conduct field audits to ensure compliance with internal procedures and industry regulations.
• Identify training needs and support the upskilling of field service engineers and technicians.

Skills

Team leadership

Field service planning

Technical guidance

Client communication

Safety compliance

Education

Diploma/Nitec in Electrical/Mechanical/Mechatronics

Job description

Service Supervisor #10077

Industry/ Organization Type
Manufacturer - Robotics

Position Title
Service Supervisor

Working Location
Tai Seng

Working Hours
Monday to Friday, 9:00AM – 5.30PM

Salary Package
Basic

Duration
Permanent

Key Responsibilities

• Lead and supervise a team.

• Plan, schedule, and coordinate service visits, job assignments, and dispatch arrangements to ensure efficient field operations.

• Monitor service performance indicators such as response time, resolution rate, and service quality, and implement improvements where required.

• Provide technical guidance to the team on installation, troubleshooting, preventive maintenance, and service-related matters.

• Act as the escalation point for complex technical issues and support the team in resolving service challenges.

• Serve as the main point of contact for clients on service matters.

• Manage client escalations, ensure service satisfaction, and maintain strong working relationships with customers.

• Conduct site visits to monitor service performance and identify opportunities for service improvement.

• Manage spare parts inventory and ensure proper tracking and availability of required service parts.

• Ensure accurate documentation of service activities, including reviewing and approving service reports.

• Maintain and update service-related documentation such as SOPs, DHR, and maintenance records.

• Enforce safety standards and conduct field audits to ensure compliance with internal procedures and industry regulations.

• Identify training needs and support the upskilling of field service engineers and technicians.

• Perform any other duties as assigned.

Requirements

• Diploma or Higher Nitec in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related field.

• 2 to 4 years of experience in field service, technical support, or maintenance.

• Experience supervising technicians or service teams is preferred.