Assistant Restaurant Manager / Restaurant Manager

EIGHTEEN CHEFS PTE. LTD.; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

EIGHTEEN CHEFS PTE. LTD. in Singapore is seeking a Restaurant Supervisor to assist the Restaurant Manager and Assistant Manager in supervising daily operations and ensuring service standards.

You will help manage team performance, train staff, and handle customer feedback, aiming for consistent, high-quality guest experiences in alignment with company standards.

Qualifications

• Reporting to the Restaurant Manager and Assistant Manager, you are responsible for assisting the Managers in supervising and ensuring the efficient running and daily operations of the restaurant, in accordance to the company’s standards.
• Key performance areas include assisting managers to manage team performance, people development through training and ensuring maximum customer service standards.

Responsibilities

• Assist the Managers in overseeing the restaurant’s daily operations.
• Operationally equipped to manage all service sections within the restaurant and its related functions.
• Responsible for checking on all equipment maintenance and servicing.
• Observe a high standard of work ethics and be a role model for all service staff.
• Provide a high level of customer satisfaction in the restaurant and maintain effective communication with the customer at all times.
• Manage and handle customers feedback and complaints in an appropriate and timely manner, aligned with company’s standards.
• Assist Restaurant Manager and Assistant Manager in training, development and evaluation of service staffs to be well-trained in the respective service stations.

Job description

Job Description & Requirements

Reporting to the Restaurant Manager and Assistant Manager, you are responsible for assisting the Managers in supervising and ensuring the efficient running and daily operations of the restaurant, in accordance to the company’s standards.

Key performance areas include assisting managers to manage team performance, people development through training and ensuring maximum customer service standards.

KEY RESPONSIBILITIES

Operations

• Assist the Managers in overseeing the restaurant’s daily operations.
• Operationally equipped to manage all service sections within the restaurant and its related functions.
• Responsible for checking on all equipment maintenance and servicing.
• Observe a high standard of work ethics and be a role model for all service staff.

Customer service and service quality

• Responsible for ensuring good customer service standards and quality.
• Provide a high level of customer satisfaction in the restaurant and maintain effective communication with the customer at all times.
• Manage and handle customers feedback and complaints in an appropriate and timely manner, aligned with company’s standards.

Staff Training and Development

• Assist Restaurant Manager and Assistant Manager in training, development and evaluation of service staffs to be well-trained in the respective service stations.