Assistant Restaurant Manager: Drive Service Excellence & Profit

paradise oriental pte. ltd.; Singapore; On-site; SGD 47,000 - 78,000; Full time

Job summary

Paradise Oriental Pte. Ltd. is seeking an experienced restaurant supervisor to report to the Restaurant Manager and help drive top performance while upholding food, service, health and safety standards.

You will assist in planning menus, analysing sales and profitability, and guiding the team to deliver exceptional guest experiences. This role requires strong leadership, excellent communication, and a hands-on approach to daily operations in Singapore.

Qualifications

• Minimum 3 years of relevant experience with 2 years in a managerial role.
• Have good product knowledge on food items
• Knowledge of cost/inventory management would be an added advantage
• Candidate must have basic PC-literacy
• Strict sense of hygiene and safety standards
• Candidate must have strong command in order to communicate and introduce menu-items to customers
• Excellent organizational skills
• Ability to thrive in a challenging environment
• Strong public relations skills
• Excellent interpersonal & communication skills
• Candidate must be a strong leader & team player
• Demonstrate commercial capability to deliver profit, control costs and build customer loyalty
• Exceptional communication skills and the leadership capability to create a winning team

Responsibilities

• Support the Restaurant Manager to achieve optimal business performance.
• Assist in analysing and planning restaurant sales levels and profitability
• Assist in preparing reports at the end of the shift/week, including staff control, food & cash control and sales
• Assist in creating and executing plans for department sales, profit and staff development
• Assist in monitoring labour and F&B costing matters including inventory control and conducting bi-monthly stock take
• Assist in planning and coordinating menus
• Assist in managing filing system and read company emails
• Assist in handling disciplinary issues, conducting Annual review and confirmation of staff
• Provide effective leadership to the food and beverage team to ensure targets are met
• Constantly review, evaluate operations/procedures and suggest improvements to the management
• Coordinate the entire operation of the restaurant during scheduled shifts
• Respond to customer complaints. Ensure positive customer service in all areas, taking any and all appropriate actions to turn dissatisfied customers into return customers
• Ensure that all employees adhere to the company's uniform standards
• Meet and greet customers and organise table reservations
• Advise customers on menu and beverage choice
• Conduct orientation and training & coach new trainees
• Plan staff duty roster and cleaning duties
• Update GRN and perform e-Procurement
• Handle cashiering duties, daily sales collection, cashiers float and petty cash claims and control
• Perform banking duties
• Collect e-feedback from customers using IPad
• Upsell desserts to customers
• Upsell promotion and PGR membership
• Maintain high standards of quality control, hygiene, and health and safety
• Ensure the strict compliance by all service and kitchen staff to company’s standard operating procedures
• Any other appropriate duties and responsibilities as assigned

Skills

Leadership

Team management

Customer service

Menu knowledge

Communication

Cost management

Inventory control

Hygiene & safety

Training & coaching

Planning

Tools

IPad

POS system

E-procurement software

GRN system

Job description

Paradise Oriental Pte. Ltd. is seeking an experienced restaurant supervisor to report to the Restaurant Manager and help drive top performance while upholding food, service, health and safety standards.

You will assist in planning menus, analysing sales and profitability, and guiding the team to deliver exceptional guest experiences. This role requires strong leadership, excellent communication, and a hands-on approach to daily operations in Singapore.