Assistant Planner | Corporate Event (Training Provided) [CITY HALL] (KCKC)

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 28,000 - 39,000; Full time

Benefits offered by this job

AWS

Variable bonus

Job summary

THE SUPREME HR ADVISORY PTE. LTD. is hiring for a client-facing role in Singapore to professionally represent wedding services and ensure an exceptional customer experience, including arranging client site visits and handling enquiries.

You will be the main contact across sales channels, follow up via email or phone with professional etiquette, and coordinate with planners for events. Training is provided; weekend work is required.

Qualifications

• At least a Diploma in any field.
• Training Provided.
• Willing to work weekends; off days are rostered.

Responsibilities

• Represent and promote company services, delivering an exceptional customer experience and supporting site visits.
• Serve as primary contact for enquiries from multiple sales channels with proactive email/phone follow-ups.
• Evaluate enquiries and recommend wedding services and packages per company policies and regulations.
• Organise and secure client site visits with planners according to staff schedules.
• Manage customer feedback and respond to client complaints.
• Assist planners and Chief Planner with site visits, events, and related needs.
• Support Marketing with social media postings to promote weddings/events as needed.
• Liaise with wedding industry vendors for in-house events or collaborations.

Skills

Customer service

Telephone etiquette

Email etiquette

Sales support

Education

Diploma

Job description

Working days & hours -By shifts every month, including weekend & public holiday

44 Hours / Per Week , require to commit work on weekend, roster off day. Basic Salary: $2500 - $3500 + AWS + Variable Bonus

Office at City Hall, Singapore

JOB SCOPE

1. Professionally represent and promote company services and creating an exceptional customer experience for clients and support site visit management.
2. Act as primary customer service contact for all enquiries from various sales channels, ensure a proactive and prompt follow-up via email or phone call to all sales enquiries, with professional and confident telephone or email etiquette.
3. Responsible for examining and evaluating enquiries content before recommending relevant wedding services and packages according to client requirement based on company Sales Measures, company policies and procedures and compliance with applicable regulations andlaws.
4. Organise and secure client site visit with the planner according to staff schedule .
5. Manage customer feedback including responding to client complaint
6. Assist planners & Chief Planner with site visit, event execution and others related event needs or requirements
7. Assist Marketing Department for Social Media postings or various media publication to promote both weddings and events if necessary
8. Approach and liaise with vendors or professionals in the wedding industry for in-house events or collaborations when necessary.

Job requirement

• At least a Diploma in any field
• Training Provided
• Willing to work weekends, off days are roster.