[0580] Corporate Event Assistant Planner - Shift / Roster Schedule - $3.5k + AWS + VB

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

THE SUPREME HR ADVISORY PTE. LTD. is seeking a Customer Service Executive to handle enquiries, promote wedding services, and coordinate client site visits in Singapore. The role requires a Diploma and involves weekend shifts as part of a 44-hour work week.

You will manage enquiries, assist planners, and collaborate with marketing and vendors to ensure a seamless client experience and successful events.

Qualifications

• Diploma in any field is required.

Responsibilities

• Represent and promote services and ensure exceptional customer experience, including site visit management.
• Serve as the primary contact for enquiries from various sales channels with prompt follow-up via email or phone.
• Review enquiries and recommend wedding services per company policies and regulations.
• Organise client site visits with the planner according to staff schedules.
• Manage customer feedback and respond to complaints.
• Assist planners with site visits, event execution and related needs.
• Support Marketing with social media postings to promote weddings and events.
• Liaise with vendors for in-house events or collaborations.

Skills

Customer service

Communication

Sales support

Education

Diploma

Job description

Working days & hours -By shifts every month, including weekend & public holiday

44 Hours / Per Week , require to commit work on weekend, roster off day.

Basic Salary: $2500 - $3500 + AWS + Variable Bonus

Office at City Hall, Singapore

JOB SCOPE

• Professionally represent and promote company services and creating an exceptional customer experience for clients and support site visit management.
• Act as primary customer service contact for all enquiries from various sales channels, ensure a proactive and prompt follow-up via email or phone call to all sales enquiries, with professional and confident telephone or email etiquette.
• Responsible for examining and evaluating enquiries content before recommending relevant wedding services and packages according to client requirement based on company Sales Measures, company policies and procedures and compliance with applicable regulations and laws.
• Organise and secure client site visit with the planner according to staff schedule .
• Manage customer feedback including responding to client complaint
• Assist planners & Chief Planner with site visit, event execution and others related event needs or requirements
• Assist Marketing Department for Social Media postings or various media publication to promote both weddings and events if necessary
• Approach and liaise with vendors or professionals in the wedding industry for in-house events or collaborations when necessary.

Job requirement

• At least a Diploma in any field

Training Provided

Willing to work weekends, off days are roster.