Assistant Outlet Manager

WOK HEY PTE. LTD.; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

WOK HEY PTE. LTD. is seeking a hands-on Kitchen Operations Manager to lead daily cooking, ensure quality, and drive customer satisfaction in a fast-paced F&B environment.

You will oversee staff scheduling, ensure SOP compliance, train new hires, manage inventory, and uphold hygiene standards while addressing guest concerns to enhance loyalty. Ideal candidates have 2–3 years of managerial experience in food & beverage, strong leadership and communication skills, and the ability to stay calm under

Qualifications

• At least 2 to 3 years of relevant food and beverage managerial experience.

Responsibilities

• Prepare stir fry dishes consistently following company standards to ensure product quality and customer satisfaction
• Oversee daily operational activities to maintain smooth workflow and timely service delivery
• Develop and manage staff duty rosters, assigning tasks to optimize team productivity and coverage
• Monitor and enforce staff adherence to Company Standard Operating Procedures (SOP) to maintain operational compliance
• Conduct comprehensive orientation and training programs for new staff to accelerate onboarding and skill development
• Coordinate inventory ordering and management with suppliers to maintain adequate stock levels and minimize waste
• Implement and uphold hygiene and cleanliness standards to ensure a safe and sanitary work environment
• Address and resolve customer complaints promptly to enhance customer experience and loyalty
• Execute additional duties as assigned by management to support business needs

Skills

Leadership

Communication

Staff management

Fast-paced environment

Job description

Job Summary

Lead daily operations and team management to deliver high-quality stir fry dishes that meet company standards, ensuring operational efficiency, staff development, and customer satisfaction in a dynamic food and beverage environment.

Responsibilities

• Prepare stir fry dishes consistently following company standards to ensure product quality and customer satisfaction
• Oversee daily operational activities to maintain smooth workflow and timely service delivery
• Develop and manage staff duty rosters, assigning tasks to optimize team productivity and coverage
• Monitor and enforce staff adherence to Company Standard Operating Procedures (SOP) to maintain operational compliance
• Conduct comprehensive orientation and training programs for new staff to accelerate onboarding and skill development
• Coordinate inventory ordering and management with suppliers to maintain adequate stock levels and minimize waste
• Implement and uphold hygiene and cleanliness standards to ensure a safe and sanitary work environment
• Address and resolve customer complaints promptly to enhance customer experience and loyalty
• Execute additional duties as assigned by management to support business needs

Required competencies and certifications

• At least 2 to 3 years of relevant food and beverage managerial experience

Preferred competencies and qualifications

• Demonstrated leadership and communication skills to foster teamwork and effective staff management
• Ability to perform effectively in a fast-paced environment, maintaining composure and decision-making quality