Assistant Outlet Manager

sg hotels pte. ltd.; Singapore; On-site; SGD 48,000 - 64,000; Full time

Job summary

sg hotels pte. ltd. is seeking a capable Supervisor to manage daily restaurant and bar operations in Singapore. You will lead service staff and bartenders, ensuring smooth, high‑quality guest experiences across dining and bar areas.

The role requires strong leadership, beverage knowledge, and a solid understanding of responsible alcohol service. You will collaborate with kitchen teams, maintain service standards, and train staff for upselling and guest engagement.

Qualifications

• At least 3 years’ experience in a supervisory role in Food & Beverage, including bar operations.
• Strong leadership and team management skills.
• Good knowledge of beverages, cocktails, and bar service standards.
• Understanding of responsible alcohol service and local regulations.

Responsibilities

• Assist the Food & Beverage Manager in overseeing day-to-day restaurant and bar operations to ensure smooth service.
• Supervise service staff and bartenders to maintain high standards of service and guest satisfaction.
• Conduct daily pre-shift briefings, allocate duties, and ensure adequate manpower deployment based on business levels.
• Assist with staff scheduling, attendance monitoring, and shift arrangements for both floor and bar teams.
• Monitor guest satisfaction and respond to feedback or complaints promptly and professionally.
• Ensure adherence to service standards, SOPs, hygiene, safety, and responsible alcohol service practices.
• Coordinate with kitchen and bar teams for timely and seamless service throughout the outlet.
• Oversee daily bar operations including beverage quality, presentation, and inventory control.
• Train and coach staff on service techniques, product knowledge, and upselling opportunities.
• Maintain outlet presentation, cleanliness, and proper setup of tables, bars, and service stations.
• Monitor billing procedures and cash handling, including cards and bar tabs.
• Participate in peak periods with hands-on support to uphold service quality.
• Place daily/weekly beverage orders based on business needs and stock levels.
• Check deliveries against purchase orders and verify quantities and quality.
• Conduct monthly stock takes and report variances to finance and audit teams.
• Support cost-control initiatives by minimizing wastage and rotating stock using FIFO.
• Maintain open communication with management and other departments to resolve issues promptly.
• Perform any other duties as assigned by the F&B Manager.

Skills

Leadership

Team management

Beverage knowledge

Responsible service

Customer service

Communication

Problem solving

POS & inventory

Shift flexibility

Job description

• Assist the Food & Beverage Manager in overseeing the day-to-day operations of the restaurant and bar, ensuring smooth and efficient service.
• Supervise, lead, and support service staff and bartenders to maintain high standards of service, professionalism, and guest satisfaction.
• Conduct daily pre-shift briefings, allocate duties, and ensure adequate manpower deployment based on business levels.
• Assist with staff scheduling, attendance monitoring, manpower planning, and shift arrangements for both floor and bar teams.
• Monitor guest satisfaction across the dining and bar areas, respond to feedback, and resolve guest complaints promptly and professionally.
• Ensure all staff consistently adhere to service standards, operating procedures, hygiene requirements, workplace safety standards, and responsible alcohol service practices.
• Coordinate closely with the kitchen and bar teams to ensure timely, efficient, and seamless service throughout the outlet.
• Oversee daily bar operations, ensuring beverage quality, presentation, consistency, cleanliness, and adherence to established standards.
• Ensure responsible alcohol service and compliance with all applicable local licensing and regulatory requirements.
• Train, coach, and develop service staff and bartenders in service techniques, product and menu knowledge, guest engagement, and upselling techniques.
• Oversee table, bar, and service station setup, ensuring cleanliness, organization, and overall outlet presentation are maintained at all times.
• Monitor billing procedures and ensure accurate handling of payments, including cash, credit card transactions, and bar tabs.
• Take an active role in floor and bar operations during peak periods, providing hands‑on support and ensuring service standards are maintained.
• Prepare and place daily and weekly beverage and bar supply orders based on business levels, par stock requirements, and operational needs.
• Check and verify all deliveries against purchase orders, ensuring accuracy in quantity, quality, and specifications.
• Monitor beverage and bar inventory levels, stock movement, and consumption.
• Complete monthly stock takes, ensuring accurate physical counts, investigation of variances, and timely submission of stock reports in accordance with finance and audit requirements.
• Support inventory and cost control initiatives by minimizing wastage, maintaining proper stock rotation using FIFO principles, and ensuring appropriate storage practices.
• Maintain effective communication with management and other departments to ensure smooth daily operations and timely resolution of operational issues.
• Carry out any other duties and responsibilities as assigned by the Food & Beverage Manager.

Requirements & Qualifications

• At least 3 years’ experience in a supervisory role in Food & Beverage, including bar operations
• Strong leadership and team management skills
• Good knowledge of beverages, cocktails, and bar service standards
• Understanding of responsible alcohol service and local regulations
• Excellent communication and interpersonal abilities
• Ability to work in a fast-paced and high‑pressure environment
• Strong problem‑solving and customer service skills
• Basic financial, POS, and inventory management skills
• Flexibility to work shifts, including weekends and holidays