Assistant Manager

The Fullerton Hotels; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

The Fullerton Hotels in Singapore is seeking an experienced F&B Outlet Supervisor to assist in managing the outlet operations and budget, delivering efficient and courteous service to guests.

You will supervise staff, ensure menu and wine list standards, and maintain cleanliness and safety across the outlet. This role requires strong planning, a fast-paced work approach, and a focus on guest satisfaction.

Qualifications

• Minimum GCE O-Level with at least 3 years related experience and/or training in similar capacity.
• Strong planning and organisational skills to run a streamlined operation.
• Able to work in a fast paced environment.

Responsibilities

• Assist the Manager for the outlet operating budget including revenues, labor costs and profitability.
• Assist the Manager to run the operation and to provide efficient, expedient and courteous service to all guests.
• Supervise the staff assigned and ensure that all phases of Food & Beverage service are performed.
• Ensure that drinks and food dishes served are according to menu and wine list specifications, properly presented, and at correct temperatures.
• Check daily restaurant preparation, mise-en-place, cleanliness, and availability of crockery and glassware; ensure personal cleanliness and appearance of staff.
• Ensure strict safety regulations are followed.
• Hold daily briefings with staff, review occupancy forecast, reservations, complaints, and issues.
• Conduct staff appraisals and discipline.
• Inspect outlet for cleanliness of linen, equipment, fixtures, and furniture; ensure proper table setups.
• Ensure lighting, sound systems and air-conditioning are well maintained.
• Monitor guest service quality and attend to guests as needed.
• Anticipate guest complaints and take prompt corrective action.
• Ensure operating supplies and equipment are adequate per Par stock.
• Coordinate with Chef and beverage department for promotions and upselling.

Skills

Budgeting

Staff supervision

Operational planning

Education

GCE O-Level

Job description

• Assist the Manager for the outlet operating budget including revenues, labor costs and profitability.
• Assist the Manager to run the operation and to provide efficient, expedient and courteous service to all guests.
• Is responsible to supervise the staff assigned and ensure that all phases of Food & Beverage service are performed.
• To make sure that all drinks and food dishes served are according to menu and wine list specifications, properly presented, be of the correct hot/cold/iced temperature before being served.
• To check daily the restaurant preparation, mise-en-place, laying of table cleanliness and the availability of crockery, cutlery and glasses; the personal cleanliness and appearance of each individual team member.
• Ensuring strict safety regulations.
• Holds daily briefing with staff in each shift and review occupancy forecast, reservations, special attention, complaints, problematic issues and others as deem appropriate.
• Conduct staff appraisals and discipline.
• Inspects outlet thoroughly to ensure cleanliness of linen, operating equipment, fixtures and furniture’s and so forth are up to standard, table set-ups, sideboards and mise-en-place are done properly and in good condition.
• Ensure that all lightings, sound systems and air-conditions are well maintained.
• Constantly monitors that guests are being attended and served according to standard set and attend to guests as needed.
• Anticipate guests’ complaints and take prompt corrective action.
• Ensure all operating supplies and equipment are adequate as per Par stock established.
• Anticipate additional supplies and equipment for additional work load or volume of business.
• Coordinate with Chef and beverage department for any special promotion and ensure staff is aware of it to ensure that up selling is exercised.

Requirements:

• Minimum GCE’O” level with at least 3 years related experience and/or training in similar capacity; or equivalent combination of education and experience.
• Strong planning and organisational skills to run a streamlined operation.
• Able to work in a fast paced environment.