Assistant Operations Manager

ARSLAN SRS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Arslan SRS Pte Ltd is seeking an experienced Operations Manager to plan, organise and oversee daily security guarding operations across multiple client sites. You will ensure deployments meet client expectations and site SOPs, and supervise ground teams through site supervisors.

In addition to rostering, budgeting, and cost control, you will work with HR on recruitment, handle performance and discipline matters, and ensure PWM/PLRD compliance.

Qualifications

• Experience in security operations or supervision
• Good communication and interpersonal skills
• Able to handle manpower and operational matters
• Responsible, organised and able to work independently
• Willing to conduct regular site visits when required

Responsibilities

• Plan, organize, and oversee daily security guarding operations across assigned sites.
• Monitor and manage manpower budgets for assigned sites, including overtime and relief planning.
• Recruit, onboard, and allocate suitable officers to client sites in collaboration with HR.
• Ensure deployments meet client SOPs and comply with PWM and PLRD standards.
• Act as main point of contact for clients; attend meetings and follow up on feedback.
• Conduct regular site visits and spot checks to ensure performance and officer appearance.

Skills

Security operations

Supervision

Communication

Interpersonal skills

Independence

Site visits

Job description

Job Description:

Operational Management

• Plan, organize, and oversee daily security guarding operations across assigned sites.




• Ensure all deployments meet client expectations and site SOPs.




• Supervise ground teams and coordinate with site supervisors for roster and discipline matters.




• Conduct regular site visits and spot checks to ensure performance standards and officer appearance are maintained.

Budgeting & Cost Control

• Monitor and manage manpower budgets for assigned sites, including overtime and relief planning.




• Review and analyze monthly cost reports with the Assistant Operations Director




• Ensure all deployments are within budgeted headcounts and cost parameters.




• Support tender costing and operations proposals with accurate ground data.

Manpower Matters

• Work closely with HR to recruit, onboard, and allocate suitable officers to client sites.




• Handle ground-level HR matters such as performance management, absenteeism, discipline, and grievance resolution.




• Participate in staff evaluations, promotions, and deployment planning.




• Ensure site teams are trained, certified, and compliant with Progressive Wage Model (PWM) and PLRD standards.

Compliance & Regulatory Oversight

• Ensure all deployments comply with PLRD licensing requirements, including valid SO and PWM certifications.




• Prepare and lead internal compliance checks and support external audits.




• Investigate incidents and compile full reports with follow-up actions.

Client & Stakeholder Engagement

• Act as the main point of contact for clients under assigned sites.




• Attend client meetings, address concerns, and follow through on feedback




• Maintain high service levels and develop strong working relationships with stakeholders.

Job Requirements:

• Experience in security operations/supervision will be an advantage




• Good communication and interpersonal skills




• Able to handle manpower and operational matters




• Responsible, organised and able to work independently




• Willing to conduct regular site visits when required

Location:

• Gemini@Sims

Dress Code:

• Smart Casual

Working hours:

• Office Hours (5 day work week)

We regret that only shortlisted candidates will be notified.

HR Department

Arslan SRS Pte Ltd