Operations Manager

Securitas Guarding Services (Singapore) Pte Ltd; Singapore; On-site; SGD 78,000 - 123,000; Full time

Job summary

Securitas Guarding Services (Singapore) Pte Ltd is seeking an Operations Manager to assist the Branch Manager in monitoring site performance and ensuring delivery of quality security services.

You will liaise with clients on contract matters, plan work, monitor performance, handle complaints, coordinate requirements, and promote customer satisfaction and profitability.

Qualifications

• Excellent organizational skills and high attention to detail.
• Effective time management to deliver projects on time and that meet expectations.
• Ability to receive instructions and clarify when unclear.
• Excellent problem-solving skills.
• Ability to work in a fast-paced, detail-oriented environment.
• Ability to communicate clearly and work with diverse stakeholders.
• Ability to multitask and handle projects responsibly.

Responsibilities

• Manage and oversee site leaders, supervise site operations, and ensure efficient day-to-day operations.
• Plan the daily deployment schedule to meet the contractual headcount requirement.
• Ensure SOP adherence and contract requirements at the site.
• Assist in overseeing security matters and implementing security measures.
• Support security briefings for new employees and workers.
• Maintain emergency preparedness procedures and processes.
• Meet with clients to resolve issues and prepare meeting minutes.
• Update clients on daily manpower deployment and attendance.
• Conduct on-the-job training (OJT) for new personnel.
• Carry out spot checks and ensure compliance across assignments.
• Respond to emergencies 24/7 and support business continuity plans.
• Raise handover forms and participate in incident investigations on-site.

Skills

Organizational skills

Time management

Communication

Problem solving

Attention to detail

Teamwork

Multitasking

Job description

THE JOB

The Operations Manager assists the Branch Manager in monitoring the site performance of security personnel to ensure the delivery of quality services. Liaise with clients on all contract matters, including work planning, performance monitoring, complaint handling, training, emergency services, and equipment acquisition. Coordinate the clients’ requirements with the Company to achieve maximum customer satisfaction and profitability.

JOB RESPONSIBILITIES

• Manage and oversee site leaders, supervise site operations, and ensure efficient day-to-day operations.
• Plan the daily deployment schedule to meet the contractual headcount requirement.
• Ensure that security personnel follow the Standard Operating Procedure (SOP) at the site and meet the customer’s contractual requirements.
• Assist in overseeing security matters at the sites.
• Assist in enforcing & implementing security measures.
• Support security briefings for new employees and workers.
• Maintain emergency preparedness procedures and processes for emergency situations.
• Maintain Crisis Management Rooms, SOPs, equipment, and instructions.
• Meet with clients to resolve issues & preparing meeting minutes.
• Managing shortfall & deployment of officers.
• Ensure the operational capability of all assignments assigned to the individual.
• Update clients on daily manpower deployment.
• Monitor daily attendance and ensure the punctuality of security personnel at their respective assignments.
• Maintain good working relationships with clients through regular visits & responses to feedback.
• Ensure that all security personnel deployed to their respective assignments are familiar with the SOP.
• Conduct on-the-job training (OJT) for new personnel deployed to the site.
• Carry out spot checks at respective assignments and ensure strict compliance.
• Provide assistance and guidance to site security personnel as needed.
• Respond to all emergencies at respective assignments (24/7).
• Assist in implementing emergency and business continuity plans and procedures.
• Support scheduled safety and security exercises and audits (e.g., Fire Drill and Security Intrusion Exercises).
• Conduct scheduled night checks at designated assignments.
• Stand in for assignments as and when required.
• Raise the handover form at least 1 week before handing over assignments.
• Conduct the security risk assessment.
• Schedule and attend meetings with clients and take minutes thereafter.
• Be involved in incident investigations on-site.
• Maintain a positive and professional environment in full compliance with applicable laws, regulations, policies, and procedures, and ensure that employees understand and adhere to these laws, regulations, policies, and procedures.
• To perform any other duties assigned from time to time.

JOB REQUIREMENTS

• Excellent organizational skills and high attention to detail.
• Effective time management to deliver projects on time and that meet expectations.
• Ability to receive direct or indirect instruction in written, oral, diagrammatic, or schedule form and act upon such instruction to accomplish a given task or project. In the event of unclear instructions, must have the ability to ask for clarification without prompting.
• Excellent problem-solving skills
• Experience working in a fast-paced, detail-oriented workplace where judgment and professionalism were necessities.
• Capably working under pressure while maintaining a professional image and approach with internal and external customers.
• Thorough understanding of standard operating procedures and practices.
• Ability to create and revise documentation with a variety of stakeholders.
• Ability to thrive in a detail-oriented environment with quickly changing requirements.
• Demonstrated ability to learn unfamiliar areas of business quickly.
• Ability to exercise independent judgment and decision-making skills.
• Ability to communicate clearly and concisely, both verbally and in writing.
• Ability to interact effectively at all levels and across diverse cultures.
• Ability to be an effective team member and handle projects responsibly.
• Strong customer and results orientation.
• Ability to multitask.

To learn more about us, please visit our website at www.securitas-singapore.com.

Thank you for applying.

We regret that only shortlisted candidates will be notified.