Operation Executive (Training Support)

OOm Pte Ltd; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

OOm Institute in Singapore seeks a structured and detail-oriented Operation Executive (Training Support) to join our Operations team. The role oversees course logistics, learner support, training documentation, and coordination with trainers and internal teams to ensure smooth course delivery and positive learner experiences.

You will also support process improvement initiatives, including reviewing workflows, updating SOPs, and implementing operational tools to enhance efficiency and service

Qualifications

• Willing to work on weekends when required.
• Higher NITEC, Diploma, or Degree holders in any field are welcome; relevant experience will be considered.
• Strong interpersonal and communication skills, with a passion for customer service.
• Good organisational skills and attention to detail.
• Proactive, resourceful, and able to multitask in a fast-paced environment.
• Prior experience in customer service, hospitality, administration, or an educational organisation will be an advantage.

Responsibilities

• Greet and assist learners and trainers with warmth and professionalism, ensuring a smooth and positive experience.
• Support daily course operations, including classroom setup, course materials preparation, attendance tracking, and trainer support.
• Monitor training schedules and ensure classes are carried out in accordance with internal SOPs.
• Ensure course documents, attendance records, assessment submissions, and learner records are accurately maintained.
• Respond to learner enquiries through email and phone calls in a professional and timely manner.
• Ensure learner enquiries, requests, and feedback are followed up, resolved, and closed within the agreed timeframe.
• Build positive relationships with learners and support a high-quality customer experience.
• Coordinate with the sales team to ensure learner registration and course confirmation details are properly followed up.
• Support internal improvement projects to strengthen learner management, training support, and centre operations.
• Assist in reviewing workflows, updating SOPs, and implementing new operational tools or systems.
• Provide feedback and suggestions to improve service quality, team efficiency, and operational consistency.
• Contribute to a positive and collaborative team culture.

Skills

Interpersonal skills

Organisational skills

Customer service experience

Education

Higher NITEC, Diploma, or Degree

Tools

Google Drive

Google Sheets

Email platforms

Job description

About OOm Institute

We don't just teach skills. We change trajectories.

OOm Institute is a WSQ-accredited training provider built on a simple but powerful belief: that every learner, given the right knowledge and the right environment, is capable of becoming their best. Backed by over 20 years of hands‑on digital expertise from OOm, one of Singapore's leading performance marketing agencies, we bring real‑world experience into every classroom, not just theory.

Our courses span digital marketing, generative AI, and critical workplace skills, and we work with everyone from fresh career starters to senior leaders at companies like Singtel, SMRT, and Singapore Pools. But regardless of who walks through our doors, our commitment is the same: to give every learner the tools, the thinking, and the confidence to solve problems on their own and not just hand them answers.

That philosophy shapes everything about how we operate. We measure ourselves by our learners' outcomes, not our class sizes. We make the difficult call to do less, better, every time. And we play to win, for every person who chooses to learn with us.

If you're someone who finds genuine satisfaction in watching people grow, who brings grit and resilience to the work even when it's hard, and who believes that building capability in others is one of the most meaningful things you can do, you'll feel at home here.

About the Role

We are seeking a structured and detail-oriented Operation Executive (Training Support) to join our Operations team.

The role will oversee course logistics, learner support, training documentation, and coordination with trainers and internal teams to ensure smooth course delivery and a positive learner experience.

The role will also support process improvement initiatives, including reviewing workflows, updating SOPs, and implementing operational tools to improve efficiency and service quality.

Key Responsibilities

Training Centre Operations

• Greet and assist learners and trainers with warmth and professionalism, ensuring a smooth and positive experience.
• Support daily course operations, including classroom setup, course materials preparation, attendance tracking, and trainer support.
• Monitor training schedules and ensure classes are carried out in accordance with internal SOPs.
• Ensure course documents, attendance records, assessment submissions, and learner records are accurately maintained.

Learner Management

• Respond to learner enquiries through email and phone calls in a professional and timely manner.
• Ensure learner enquiries, requests, and feedback are followed up, resolved, and closed within the agreed timeframe.
• Build positive relationships with learners and support a high-quality customer experience.
• Coordinate with the sales team to ensure learner registration and course confirmation details are properly followed up.

Process and Project Support

• Support internal improvement projects to strengthen learner management, training support, and centre operations.
• Assist in reviewing workflows, updating SOPs, and implementing new operational tools or systems.
• Provide feedback and suggestions to improve service quality, team efficiency, and operational consistency.
• Contribute to a positive and collaborative team culture.

What We’re Looking For

• Willing to work on weekends when required,
• Higher NITEC, Diploma, or Degree holders in any field are welcome; relevant experience will be considered.
• Strong interpersonal and communication skills, with a passion for customer service.
• Good organisational skills and attention to detail.
• Proficient in basic computer tools such as Google Drive, Google Sheets, and email platforms.
• Proactive, resourceful, and able to multitask in a fast-paced environment.
• Prior experience in customer service, hospitality, administration, or an educational organisation will be an advantage.

Why Join Us?

• Clear Career Advancement to Senior & Leadership Roles
• Comprehensive Product & Industry Training Provided
• Collaborative & Growth-Focused Culture

If you are ambitious, resilient, and ready to embark on your AI and digital skills journey in the dynamic and ever-changing world of tech, this is the opportunity for you.