Assistant Operations Manager

HAROLD CONSULTANCY; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

HAROLD CONSULTANCY is seeking an experienced Assistant Manager, Operations to oversee day-to-day logistics and warehouse operations, driving service quality, efficiency, and continuous improvement. You will provide hands-on leadership across logistics, warehousing, transportation and customer service, managing performance, people, vendors and costs in a fast-paced environment.

The role requires a Diploma or Degree in Supply Chain, with 5+ years in logistics/warehousing and 2-3 years in people

Qualifications

• Diploma or Degree in Supply Chain Management, Logistics, Business or related.
• Minimum 5 years in logistics/warehousing/contract logistics.
• 2–3 years in people management and operational leadership.
• Experience with vendor management and customer relations.

Responsibilities

• Provide tactical site and shift leadership across logistics, warehousing, transportation, and customer service operations.
• Oversee daily operational activities and ensure smooth and efficient process flow.
• Develop and implement strategies to improve inbound and outbound logistics processes.
• Identify opportunities for cost savings, productivity improvements, and operational efficiencies.
• Lead continuous improvement initiatives, including waste reduction, process optimisation, and workplace safety.
• Manage relationships with third‑party vendors, including transport providers and manpower agencies, ensuring compliance with agreed service levels.
• Monitor daily operating costs, including manpower requirements, overtime, and other operational expenses.
• Lead the recruitment, selection, onboarding, and performance management of supervisory and executive‑level employees.
• Coordinate and oversee annual stock takes and inventory‑related activities.
• Review and manage disposal approvals, cargo damage claims, and major inventory discrepancies.
• Conduct root cause analysis for service failures and implement corrective and preventive actions.
• Work closely with internal teams and customers to resolve operational issues and maintain service standards.
• Support the team during peak periods, tight deadlines, and significant volume fluctuations.

Skills

Logistics leadership

People management

Vendor management

Root cause analysis

Stakeholder management

Education

Supply chain degree

Job description

About the Role

We are looking for an experienced Assistant Manager, Operations to oversee day-to-day logistics and warehouse operations while driving service quality, operational efficiency, and continuous improvement. This role will provide hands‑on leadership across logistics, warehousing, transportation, and customer service functions. The successful candidate will be responsible for managing operational performance, people, vendors, and costs in a fast‑paced environment.

Key Responsibilities

• Provide tactical site and shift leadership across logistics, warehousing, transportation, and customer service operations.
• Oversee daily operational activities and ensure smooth and efficient process flow.
• Develop and implement strategies to improve inbound and outbound logistics processes.
• Identify opportunities for cost savings, productivity improvements, and operational efficiencies.
• Lead continuous improvement initiatives, including waste reduction, process optimisation, and workplace safety.
• Manage relationships with third‑party vendors, including transport providers and manpower agencies, ensuring compliance with agreed service levels.
• Monitor daily operating costs, including manpower requirements, overtime, and other operational expenses.
• Lead the recruitment, selection, onboarding, and performance management of supervisory and executive‑level employees.
• Coordinate and oversee annual stock takes and inventory‑related activities.
• Review and manage disposal approvals, cargo damage claims, and major inventory discrepancies.
• Conduct root cause analysis for service failures and implement corrective and preventive actions.
• Work closely with internal teams and customers to resolve operational issues and maintain service standards.
• Support the team during peak periods, tight deadlines, and significant volume fluctuations.

Requirements

• Diploma or Degree in Supply Chain Management, Logistics, Business, or a related discipline.
• Minimum 5 years of relevant experience in logistics, warehousing, contract logistics, or supply chain operations.
• At least 2-3 years of experience in people management and operational leadership.
• Strong experience in vendor management and customer relationship handling.
• Good conflict resolution, communication, and stakeholder management skills.
• Strong analytical and problem‑solving abilities, with experience conducting detailed root cause analysis.
• Able to work effectively under pressure and manage operational challenges in a fast-paced environment.
• Forklift/VNA licence and WSH-related certifications would be an advantage.