Assistant Manager - Shield (Letter of Guarantee)

FULLERTON HEALTHCARE GROUP PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare company in Singapore is seeking an Assistant Manager for Letters of Guarantee. This role involves managing the LOG team operations to ensure accurate and timely issuance of guarantees. The ideal candidate will possess a diploma or higher qualification, 3 years of claims experience, and at least a year in management. Proficiency in Microsoft Office and strong communication skills are essential for success in this role. This position offers a dynamic work environment with opportunities for team leadership.

Qualifications

• Claims Experience of at least 3 years in Shield Claims.
• At least 1 year of management experience.
• Good command of both written and spoken English.

Responsibilities

• Assess and issue Letters of Guarantee according to policies.
• Ensure timely processing of LOG requests.
• Handle client complaints and provide effective solutions.

Skills

Attention to detail

Organizational skills

Communication skills

Team player

Self-motivated

Education

Diploma or higher educational qualification

Health Insurance Certificate

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

The Assistant Manager for Letters of Guarantee (LOG) will be responsible for overseeing the day-to-day operation and management of the LOG team (Shield):

This role requires a meticulous attention to detail, excellent organizational skills, and the ability to lead a team to ensure all guarantees are accurate and issued in a timely manner.

Key Roles and Responsibilities:

• Assessment and Issuance of Letter of Guarantee according to policy contracts and guidelines
• Ensure timely conclusion of LOG processing within agreed turnaround time
• Respond promptly to email and telephone inquiries
• Follow up calls to the customers if necessary
• Handles escalation or client complaints, providing effective solutions.
• Maintain open communication with clients and intermediaries to achieve satisfactory resolution of cases/complaints.
• Provide regular reports on case resolutions to both internal stakeholders and external clients.
• Collaborate with internal and external stakeholders to review and enhance work processes, aiming to improve the overall customer experience.
• Implement enhanced work processes in collaboration with stakeholders.
• Assist and/or provide training and/or coaching on need basis
• Undertake any other duties or projects as assigned by supervisor or Head of Department

Qualifications:

• Diploma or higher educational qualification
• Completion of Health Insurance Certificate is preferred
• Claims Experience of at least 3 years in Shield Claims
• At least 1 year of management experience
• Proficient in Microsoft Office applications such as Excel, Word and Powerpoint
• Good command of both written and spoken English
• Team Player and self-motivated
• Ability to work with tight timelines and under pressure
• Keen eye for details
• Highly organised around multiple priorities and timelines

Good communication and people skills

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