Infrastructure Engineer (DSC/JH)

ST ENGINEERING INFO-SECURITY PTE. LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

ST Engineering Info-Security Pte. Ltd. in Singapore is seeking an IT operations professional to maintain cyber, system and network equipment at the data centre, ensuring smooth uptime and proactive maintenance.

You will troubleshoot issues, monitor device status and bandwidth, and coordinate with vendors and stakeholders to resolve problems within SLA guidelines. 24x7 standby duties are required.

Qualifications

• Experience in operations/customer service environment is preferred.
• Good knowledge of systems, networks and cybersecurity.
• Excellent troubleshooting and problem-solving skills.
• Basic knowledge of virtualization and systems is a plus.
• Solid understanding of TCP/IP, DNS, DHCP, routing, switching and firewalls.
• Familiarity with network monitoring tools (Netgain, SolarWinds).
• Relevant IT security work experience (1–5 years) is beneficial.
• Strong communication and teamwork abilities.
• Security certifications are advantageous.
• Willingness to be on 24x7 standby duty.

Responsibilities

• Maintain and support cyber, system and network equipment including routers, load balancers, switches, servers (OS), etc
• Analyse problems, perform troubleshooting, and track problems through resolution
• Monitor activities, such as device status and bandwidth usage
• When necessary, escalat[e] problems to the appropriate stakeholders / principals / vendors
• Schedule and run periodic maintenance for IT infrastructure at the data centre
• Plan and manage change and or service request or maintenance activities as assigned by team lead according to the SLA, including firmware patches
• Ensure zero service level breaches and achieve 100% compliance with policy and procedure
• Manage Call ticket assigned by service desk according to the SLA
• Managing subcontractors involved with any installation
• Work with other team for maintenance and troubleshooting
• Provide reports and status for monthly SLA reports and other operations requirements

Skills

Operations experience

Customer service

Troubleshooting

Cybersecurity knowledge

TCP/IP

DNS

DHCP

Routing

Switching

Firewalls

Soft skills: communication

Tools

Netgain

SolarWinds

Job description

Job Responsibilities:

• Maintain and support cyber, system and network equipment including routers, load balancers, switches, servers (OS), etc

• Analyse problems, perform troubleshooting, and track problems through resolution

• Monitor activities, such as device status and bandwidth usage

• When necessary, escalat problems to the appropriate stakeholders / principals / vendors

• Schedule and run periodic maintenance for IT infrastructure at the data centre

• Plan and manage change and or service request or maintenance activities as assigned by team lead according to the SLA, including firmware patches

• Ensure zero service level breaches and achieve 100% compliance with policy and procedure

• Manage Call ticket assigned by service desk according to the SLA

• Managing subcontractors involved with any installation

• Work with other team for maintenance and troubleshooting

• Provide reports and status for monthly SLA reports and other operations requirements

Job Requirements:

• Candidate must have experience in an operations/customer service environment experience in the IT industry is an advantage

• Good knowledge in System, Network and CyberSecurity

• Excellent troubleshooting and problem-solving skill

• Basic knowledge of virtualisation and system is preferred

• Possess a deep understanding of TCP/IP, DNS, DHCP, routing, switching, firewalls and other network equipment is essential

• Familiarity with network monitoring tools (e.g., Netgain, SolarWinds, etc.).Relevant work experience (1 to 5 years) in IT security

• Soft skills – Problem Solving, Communication and Teamwork Skills

• Certification in Information Technology Security field has an advantage

• Willing to be on 24x7 standby duty

Work location: Jurong East