Service Delivery Lead — Infrastructure & Customer Success

ST Engineering; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

ST Engineering in Singapore West invites applications for Assistant Manager, Service Delivery. You will manage infrastructure sustainment projects, coordinate cross-functional teams, and ensure SLA delivery to drive operational excellence and customer success.

You will monitor system performance, support risk management, help develop processes, provide leadership to junior staff, and align infrastructure support with client needs in collaboration with Customer Success.

Qualifications

• Experience in infrastructure management or IT service delivery.
• Strong organisational and communication skills with cross-functional teams.
• Detail-oriented with analytical mindset and problem-solving.
• Proven ability to manage projects and resources to meet SLAs.
• Willingness to provide 24x7 standby with allowances.
• ITIL and PMP certifications preferred.

Responsibilities

• Assist in planning and delivering infrastructure sustainment projects aligned with business objectives and customer expectations.
• Coordinate between various teams and stakeholders to ensure seamless execution of service delivery.
• Monitor and analyze system performance and service metrics to identify improvement opportunities.
• Support risk management efforts by proactively identifying potential issues and escalating them appropriately.
• Contribute to the development and implementation of processes and best practices aimed at sustaining infrastructure integrity and performance.
• Provide leadership and guidance to junior staff members, fostering a collaborative and productive work environment.
• Collaborate with the Customer Success Division to align infrastructure support with evolving client needs and enhance overall satisfaction.

Skills

Infrastructure management

IT service delivery

Cross-functional teamwork

Project management

Problem solving

Continuous learning

Collaboration

ITIL

PMP

Education

Information Technology

Engineering

Job description

ST Engineering in Singapore West invites applications for Assistant Manager, Service Delivery. You will manage infrastructure sustainment projects, coordinate cross-functional teams, and ensure SLA delivery to drive operational excellence and customer success.

You will monitor system performance, support risk management, help develop processes, provide leadership to junior staff, and align infrastructure support with client needs in collaboration with Customer Success.